sales-skills/sales-transync-ai

Transync AI Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What do you need help with?

   • A) Setting up Transync AI for meetings (Zoom, Teams, Meet, WhatsApp, in-person)
   • B) Choosing a plan (Free vs Personal Premium vs Enterprise vs Time Cards)
   • C) Improving translation accuracy (accents, technical terms, domain vocabulary)
   • D) Troubleshooting (audio not capturing, translations not displaying, billing issue)
   • E) Comparing Transync AI vs another translation tool

2. What platforms are you translating on?

   • A) Zoom
   • B) Microsoft Teams
   • C) Google Meet
   • D) WhatsApp voice calls
   • E) In-person meetings
   • F) Multiple platforms

3. What languages do you need?

   • A) Two languages (which pair?)
   • B) Multiple languages in the same meeting
   • C) Primarily Asian languages (Chinese, Japanese, Korean)
   • D) European languages

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

| If the question is about... | Route to... | |---|---| | Comparing multiple note-taker/translation tools | /sales-note-taker [your question] | | Enterprise RSI with human interpreters | /sales-kudo [your question] or /sales-interprefy [your question] | | Voice-to-voice with domain-specific terminology | /sales-langfinity [your question] — similar niche |

When routing, provide the exact command.

Step 3 — Transync AI platform reference

Read references/platform-guide.md for the full platform reference — capabilities, pricing, setup workflows, integration details, troubleshooting recipes.

Answer the user's question using only the relevant section. Don't dump the full reference.

Step 4 — Actionable guidance

You no longer need the platform guide — focus on the user's specific situation.

• For setup: Walk through platform-specific audio sharing steps (system audio → Transync listens)
• For accuracy: Configure AI Assistant with domain keywords before the meeting
• For plan selection: Match hours/month to meeting frequency — most teams underestimate by 2x
• For enterprise: Org knowledge base + volume discounts unlock at $1K annual spend
• For comparison: Focus on latency (<0.5s vs 3-4s for JotMe), language count, and whether they need human interpreters

If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.

Gotchas

Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.

• No API, no webhooks, no Zapier — Transync AI is UI-only with no programmatic interface. You cannot automate transcript export or integrate with CRM/data pipelines.
• 40-minute free trial is one-time — once exhausted, you must subscribe or buy a time card. There is no recurring free tier.
• Time cards don't roll over — purchased hours expire (check current terms). Enterprise overage deducts from the org pool automatically.
• System audio sharing varies by OS — macOS requires granting screen recording permission; Windows needs audio routing configuration. WhatsApp requires phone audio output to the device Transync is running on.
• SOC 2 Type II and ISO 27001 are "in progress" — not yet certified as of 2026-04. Verify current status before relying on these for compliance decisions.
• No CRM integration — meeting notes and transcripts stay inside Transync AI. Export is manual (copy/paste or download).
• Accent accuracy degrades — heavy accents, overlapping speakers, and noisy environments reduce translation quality. Use AI Assistant keywords to improve domain-specific accuracy.

Related skills

• /sales-note-taker — Compare all AI meeting note-taker and translation platforms. Install: npx skills add sales-skills/sales --skill sales-note-taker -a claude-code
• /sales-jotme — JotMe real-time translation + meeting notes (107 languages). Install: npx skills add sales-skills/sales --skill sales-jotme -a claude-code
• /sales-langfinity — Voice-to-voice AI meeting translation with domain terminology. Install: npx skills add sales-skills/sales --skill sales-langfinity -a claude-code
• /sales-kudo — Enterprise AI + human interpretation (200+ languages). Install: npx skills add sales-skills/sales --skill sales-kudo -a claude-code
• /sales-interprefy — Enterprise RSI + AI speech translation for events. Install: npx skills add sales-skills/sales --skill sales-interprefy -a claude-code
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1 — "I need to set up Transync AI for my weekly Zoom calls with our Japan office" → Walk through Zoom audio sharing setup, recommend configuring AI Assistant with industry-specific Japanese vocabulary, suggest Personal Premium (10 hrs covers ~2.5 hrs/week of meetings).

Example 2 — "Transync AI vs JotMe — which is better for real-time translation in meetings?" → Compare latency (<0.5s vs 3-4s), language coverage (60+ vs 107), pricing ($8.99/mo vs $10/mo), platform support, and note-taking features. JotMe has more languages; Transync has lower latency and dual-screen display.

Example 3 — "Our enterprise team of 15 needs real-time translation for Teams meetings — what plan and how do we manage the hour pool?" → Enterprise at $24.99/seat/mo × 15 = $374.85/mo for 600 hrs total. Explain org-level hour pool, overage at $0.70/hr, volume discounts ($1K → 2%, $3K → 5%, etc.), and org knowledge base for domain terminology.

Troubleshooting

Translations not appearing / dual-screen blank Transync AI captures system audio — if it can't hear the meeting, no translation appears. On macOS, grant Screen Recording permission in System Settings → Privacy & Security. On Windows, ensure audio output is routed correctly. Test with a short meeting before the real one.

Translation accuracy poor with technical terms Open AI Assistant before the meeting and add domain-specific keywords and context. For example, add "API endpoint", "microservices", "Kubernetes" for a tech meeting. The AI uses these to improve terminology accuracy. Accuracy also degrades with heavy accents — speak clearly and reduce background noise.

Charged twice or billing issue Contact [email protected] with screenshots of the duplicate charge and your account email. Include transaction IDs from your payment provider. Response times may vary — if no reply within 48 hours, try [email protected] as an alternative contact.