sales-skills/sales-rimo

Rimo Voice Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask the user:

1. What do you need?

   • A) Evaluate Rimo Voice for my team (features, pricing, fit)
   • B) Set up Rimo for Japanese meeting transcription
   • C) Troubleshoot an issue (bot not joining, accuracy, credits)
   • D) Compare Rimo to another note-taker
   • E) Other

2. Which plan are you on (or considering)?

   • A) Free trial
   • B) Solo ($9/mo launch)
   • C) Business ($15/mo launch)
   • D) Corporate (custom)
   • E) Not sure yet

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

| If the question is about... | Route to | |---|---| | Choosing between multiple note-takers | /sales-note-taker [user's question] | | Building a coaching program around call recordings | /sales-coaching [user's question] | | Connecting tools via Zapier/webhooks/API in general | /sales-integration [user's question] | | CRM data quality or field mapping | /sales-data-hygiene [user's question] | | Anything Rimo-specific | Continue to Step 3 |

When routing to another skill, provide the exact command.

Step 3 — Rimo platform reference

Read references/platform-guide.md for the full platform reference — pricing tiers, integrations, calendar setup, dictionary configuration, and known limitations.

Answer the user's question using only the relevant section. Don't dump the full reference.

Step 4 — Actionable guidance

You no longer need the platform guide — focus on the user's specific situation.

• Evaluating? Rimo's strength is Japanese transcription accuracy with ISO 27001/27017 compliance and Japan-hosted data. Key gaps: no API, no CRM integration, no Zapier/Make, AI credits are limited per plan.
• Setting up? Guide through calendar connection, voiceprint registration, custom dictionary entries. Do voiceprints before the first real meeting.
• Troubleshooting? Check calendar connection, bot join timing (30-60s delay is normal), AI credit balance.
• Comparing? For Japanese-first teams with compliance needs, Rimo is strong. For API/CRM integration needs, recommend Fathom or Fireflies instead.

If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.

Gotchas

• No public API — Rimo has no API, webhooks, Zapier, or Make connectors. "API" is listed as upcoming but undated. If you need programmatic access to transcripts, use a tool with an API (Fathom, Fireflies, MeetGeek).
• No CRM integration — no HubSpot, Salesforce, or any CRM connector. Meeting insights must be manually exported (CSV/Excel/PDF) and pasted into CRM.
• AI credits are limited — Solo gets 100/mo, Business gets 1,000/mo. AI summaries and AI chat consume credits. When credits run out, only raw transcription is available (no AI features). Monitor usage.
• iOS app only for mobile — no Android app. Desktop is web-only. If your team is Android-heavy, this is a blocker.
• Launch pricing is temporary — Solo $9/mo and Business $15/mo are 50% off introductory prices. Regular prices are $18/mo and $30/mo. Price is locked while subscription stays active.
• Bot takes 30-60 seconds to join — the recording bot won't appear instantly when a meeting starts. Calendar integration must be connected first.

Related skills

• /sales-note-taker — Compare note-takers, plan API integrations, choose between bot-based and bot-free tools
• /sales-coaching — Build coaching programs, onboard reps, design scorecards
• /sales-integration — Connect tools via Zapier, webhooks, or APIs
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

User prompt: "Our Tokyo sales team needs accurate Japanese meeting notes with ISO compliance. Is Rimo Voice a good fit?" What the skill does: Confirms Rimo is optimized for Japanese transcription with ISO 27001/27017 and Japan-hosted data. Notes the lack of API and CRM integration as limitations. Recommends Business plan ($15/mo) for team features. Suggests pairing with manual CRM export workflow.

User prompt: "Can I pull Rimo transcripts into our Snowflake warehouse via API?" What the skill does: States Rimo has no API (upcoming but undated). Suggests manual CSV/Excel export as a workaround. Recommends Fathom or Fireflies if API integration is a hard requirement.

User prompt: "What's the difference between Rimo Solo and Business plans? We have a 5-person team." What the skill does: Explains Business adds team management, shared folders, and team-wide analysis that Solo lacks. Notes AI credit difference (100 vs 1,000/mo). Recommends Business for teams since Solo lacks collaboration features.

Troubleshooting

Bot not joining meetings

Symptom: Rimo bot doesn't appear in Zoom/Teams/Meet/Webex meetings Solution: Verify calendar is connected (Settings → Google Calendar or Outlook). Check the meeting has a video link in the calendar event. Bot takes 30-60 seconds to join after meeting starts — wait before troubleshooting. For ad-hoc meetings not on the calendar, manually invite the bot.

English or non-Japanese transcription accuracy is poor

Symptom: Transcription errors for English or other non-Japanese speakers Solution: Rimo is optimized for Japanese — English and other languages have lower baseline accuracy. Register voiceprints for all speakers (Settings → Speaker Separation). Add domain-specific terms to the Dictionary. For teams primarily speaking English, consider Fathom or Fireflies instead.

AI credits running out mid-month

Symptom: AI summaries and AI chat stop working before the billing cycle resets Solution: Check credit usage in account settings. Solo plan has only 100 credits/mo — heavy usage burns through this quickly. Options: upgrade to Business (1,000 credits/mo), reduce AI chat usage (each query consumes credits), or rely on raw transcripts without AI summaries until credits reset.