sales-skills/sales-grin

GRIN Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What do you need help with?

   • A) Initial setup and onboarding
   • B) Creator discovery and search
   • C) Outreach and email campaigns
   • D) Product gifting / seeding via Shopify
   • E) Affiliate Hub (links, codes, payouts)
   • F) Social listening and brand monitoring
   • G) Campaign tracking and reporting
   • H) Creator payments and 1099s
   • I) Integrations (Shopify, Klaviyo, Slack, API)
   • J) Gia AI agent configuration
   • K) Something else — describe it

2. Which GRIN plan are you on?

   • A) Free Trial
   • B) Lite ($399/mo)
   • C) Essentials ($699/mo)
   • D) Growth ($1,149/mo)
   • E) Complete ($1,799/mo)
   • F) Not sure / evaluating

3. What ecommerce platform do you use?

   • A) Shopify
   • B) WooCommerce
   • C) Magento
   • D) Other / none

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

| Problem domain | Route to | |---|---| | Influencer strategy across platforms | Run: /sales-influencer-marketing {user's question} | | Affiliate program design (not GRIN-specific) | Run: /sales-affiliate-program {user's question} | | Social listening strategy | Run: /sales-social-listening {user's question} | | Email deliverability for outreach | Run: /sales-deliverability {user's question} | | Shopify store setup | Not covered — use Shopify docs |

When routing, provide the exact command with the user's original question.

If the question is GRIN-specific, continue to Step 3.

Step 3 — GRIN platform reference

Read references/platform-guide.md for the full platform reference — modules, pricing tiers, feature gates, integrations, data model, API, and workflow guides.

Answer the user's question using only the relevant section. Don't dump the full reference.

Step 4 — Actionable guidance

You no longer need the platform guide — focus on the user's specific situation.

1. Plan fit — is their current tier sufficient for what they need? Flag plan-gated features.
2. Workflow setup — step-by-step for their specific task (gifting, affiliates, discovery, etc.)
3. Integration check — are their connected tools configured correctly?
4. Optimization — quick wins based on common GRIN pitfalls

If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.

Gotchas

Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.

• API access requires Complete plan ($1,799/mo). You cannot use the bi-directional API on Lite, Essentials, or Growth. If you need custom integrations, budget for Complete.
• Creator search daily limits are plan-gated. Free Trial gets 10 searches/day, Lite gets 25, scaling up to 150 on Complete. Heavy discovery workflows may hit limits on lower plans.
• Shopify is the only deep ecommerce integration. WooCommerce and Magento have limited support (Magento via open-source extension). If you're not on Shopify, gifting and order sync will be manual.
• Creator discovery database is opt-in. Unlike platforms with 350M+ indexed profiles, GRIN's discovery pool is smaller. Supplement with external discovery tools if you need broader reach.
• Outreach emails come from your domain. GRIN sends from your connected Gmail/Outlook, so deliverability depends on your email reputation, not GRIN's infrastructure.
• Automated payments require Essentials+. Free Trial and Lite don't include automated creator payments or 1099 processing.
• Social listening hashtag limits are plan-gated. Free Trial: 1 hashtag, Lite: 3, up to 30 on Complete. Budget hashtag slots for your most important campaigns.

Related skills

• /sales-influencer-marketing — Influencer marketing strategy across 25+ platforms — discovery, vetting, campaign tracking, ROI. Install: npx skills add sales-skills/sales --skill sales-influencer-marketing
• /sales-affiliate-program — Affiliate and referral program design. Install: npx skills add sales-skills/sales --skill sales-affiliate-program
• /sales-social-listening — Social listening and brand monitoring strategy. Install: npx skills add sales-skills/sales --skill sales-social-listening
• /sales-deliverability — Email deliverability for outreach campaigns. Install: npx skills add sales-skills/sales --skill sales-deliverability
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do

Examples

Example 1: Set up influencer gifting via Shopify

User says: "I want to send free products to 50 creators through GRIN and track who posts" Skill does:

1. Confirms Shopify integration is connected
2. Walks through creating a gifting campaign with product selection
3. Sets up content tracking for tagged posts
4. Recommends plan tier based on 50 active creators (Essentials minimum) Result: Complete gifting workflow from product selection to content monitoring

Example 2: Fix affiliate link tracking

User says: "My GRIN affiliate links aren't showing conversions even though creators are sharing them" Skill does:

1. Checks Affiliate Hub configuration (link generation, attribution window)
2. Verifies Shopify discount code sync
3. Tests link redirect chain for tracking parameter drops
4. Reviews conversion attribution settings Result: Identified tracking gap and fixed attribution setup

Example 3: Evaluate GRIN pricing for scaling

User says: "I'm on the Lite plan with 45 creators and running out of capacity" Skill does:

1. Reviews current usage against Lite limits (50 active creators, 500 CRM)
2. Compares Essentials ($699/mo, 100 creators) vs Growth ($1,149/mo, 200 creators)
3. Flags new features unlocked at Essentials (payments, 1099s, integrations)
4. Recommends upgrade path based on growth trajectory Result: Clear upgrade recommendation with cost-benefit analysis

Troubleshooting

Creator search returning irrelevant results

Symptom: Discovery shows creators outside your niche or with wrong audience demographics Cause: Search filters too broad, or relying on keyword search instead of audience filters Solution: Use audience demographic filters (location, age, gender) before content/niche filters. Try the Gia AI agent for automated matching if available on your plan. Supplement with lookalike search from your best-performing creators.

Shopify orders not syncing for gifting

Symptom: Created a gifting campaign but orders aren't appearing in Shopify Cause: Shopify integration disconnected, or product catalog not synced Solution: Go to Account > Integrations > Shopify and verify connection status. Re-sync product catalog. Check that the products you're gifting are published and in stock in Shopify. If using Magento, note that sync is limited via the open-source extension.

Outreach emails going to spam or low open rates

Symptom: Creator outreach emails show low open rates (<15%) or creators report emails in spam Cause: Your email domain reputation, or sending too many emails too quickly from a new GRIN connection Solution: GRIN sends from your own domain — check SPF/DKIM/DMARC records. Start with smaller batches (10-20/day) and ramp up. Personalize subject lines and body text. Consider warming your email domain before large campaigns. Run /sales-deliverability for a full deliverability audit.