happy-technologies-llc
186 verified skills3,593 total stars
happy-platform-skills
Reusable development patterns and automation recipes for enterprise platforms - 180+ skills across 23 categories
tools25
supplier-lifecycle-operations
Manage supplier onboarding, qualification, performance monitoring, and offboarding with auditable lifecycle controls
testing25
incident-triage
Triage, prioritize, and assign ServiceNow incidents using impact/urgency matrix and category-based routing. Use when an alert fires, a ticket lands unassigned, an outage is reported, an escalation is needed, severity must be classified, an on-call team must be paged, or an SLA is at risk.
development25
risk-identification
Identify emerging risks, prioritize intake signals, and route candidates into formal GRC risk assessment workflows
tools25
task-summarization
Generate concise task summaries with status, timeline, blockers, SLA risk, and recommended next actions
testing25
document-screening
Screen inbound documents for completeness, policy risk, and routing readiness before extraction or case workflows
documentation25
mcp-server
Set up ServiceNow as an MCP (Model Context Protocol) server defining tool capabilities, authentication, resource endpoints, and integration patterns for AI agents
tools23
servicenow-docs-mcp
Add or maintain ServiceNowDocs search capabilities in Happy Platform MCP, including live GitHub lookup, optional local SQLite FTS indexing, and optional vector search
tools23
csm-sentiment-analysis
Analyze customer sentiment across CSM cases, communications, and interactions to track sentiment progression, identify escalation patterns, and flag at-risk cases
research20
csm-sidebar-summarization
Generate sidebar summaries for customer service agents with case context, customer history, and recommended actions to accelerate case handling
data-ai20
hrsd-case-summarization
Summarize HR cases with timeline, assigned team, employee details, case type classification, SLA status, and COE routing
data-ai20
hrsd-chat-reply-recommendation
Generate recommended replies for HR agents handling employee inquiries via chat, considering HR policies, case history, and confidentiality requirements
testing20
itsm-incident-summarization
Generate comprehensive incident summaries with timeline, impact assessment, actions taken, and resolution details
testing20
secops-incident-summarization
Generate executive and technical summaries for security incidents including threat classification, affected assets, containment status, and recommended actions
testing20
fsm-kb-generation
Generate field service knowledge articles from completed work orders including repair procedures, parts lists, safety notes, and troubleshooting guides
documentation20
csm-case-summarization
Summarize CSM cases including timeline, interactions, resolution status, related tasks, and communications history
tools20
fsm-sidebar-summarization
Generate sidebar summaries for field technicians with key case context, asset history, customer details, and actionable next steps for mobile field service views
testing20
csm-kb-generation
Generate knowledge articles from resolved CSM cases with customer-facing language, structured content, screenshot placeholders, and FAQ sections
testing20
csm-suggested-steps
Generate suggested resolution steps for CSM cases based on product, issue type, and historical resolutions from similar cases
tools20
hrsd-sentiment-analysis
Analyze employee sentiment from HR cases, surveys, and interactions to track trends, identify flight risk indicators, and flag cases needing manager attention
research20
itsm-chat-reply-recommendation
Generate recommended chat replies for ITSM agents based on incident context, knowledge base matches, and resolution history
testing20
itsm-suggested-steps
Generate suggested resolution steps for incidents based on category, symptoms, historical similar tickets, and knowledge base articles
development20
mcp-server-installation
Install and configure Happy Platform MCP for ServiceNow, including npm/source setup, single or multi-instance credentials, agent connection, and smoke testing
tools20
feedback-summarization
Summarize feedback from retrospectives, sprint reviews, and stakeholder surveys to identify themes and action items
databases19
business-app-insights
Generate insights for business applications including health, dependencies, technology stack, and modernization recommendations
testing19
acl-management
Complete access control list management - understanding ACL structure, creating/modifying ACLs, troubleshooting permission issues, and debugging techniques
development19
adr-summarization
Summarize Architecture Decision Records with context, rationale, trade-offs, and impact analysis for enterprise architecture governance
development19
application-scope
Manage scoped application development including setting application context and update set alignment
development19
agent-miner
Mine agent interactions to find automation opportunities by analyzing repetitive patterns, identifying common resolutions, and discovering handoff points for bot candidates
tools19
agile-story-generation
Generate user stories from requirements or feature descriptions with acceptance criteria, story point estimation, epic linking, and sprint assignment
tools19
ai-search-rag
Configure and optimize AI Search with Retrieval Augmented Generation (RAG) including search source configuration, result ranking, answer generation, knowledge source indexing, and search quality tuning
testing19
alert-analysis
Analyze operational alerts including severity assessment, pattern recognition, noise reduction, alert correlation, grouping, suppression rules, and root cause indicators
research19
alert-investigation
Deep investigation of operational alerts including CI tracing, recent change correlation, related alert analysis, knowledge base review, and remediation suggestions using LEAP methodology
testing19
analytics-generation
Generate analytics dashboards and visualizations from natural language descriptions covering PA indicators, data collectors, and widgets
data-ai19
app-summary
Summarize existing ServiceNow applications with scope analysis, table structure, script inventory, and dependency mapping
research19
article-generation
Generate knowledge articles from resolved incidents, problem records, and change implementations with proper KB structure including symptoms, cause, resolution, and related articles
testing19
automated-testing
Comprehensive Automated Test Framework (ATF) guide for creating, managing, and executing automated tests in ServiceNow
development19
batch-operations
Efficient bulk operations for mass record creation, updates with relationships, performance optimization, and error handling in batch processing
testing19
business-rules
Complete guide to business rule development including when/how/trigger timing, script patterns, current/previous objects, condition optimization, Glide API usage, error handling, and performance best practices
development19
case-auto-resolve
Auto-resolve common cases and incidents using pattern matching, knowledge base lookups, and historical resolution data to enable zero-touch service desk operations
testing19
case-summarization-approvals
Summarize HR cases, service requests, and requested items for approvers with business justification, cost impact, approval history context, and policy compliance information
development19
catalog-builder-ai
AI-assisted catalog builder that generates catalog items, refines content, configures variables, sets up fulfillment workflows, and manages catalog categories from natural language descriptions
development19
change-risk-explanation
Generate change request risk explanations analyzing change scope, affected CIs, historical change failure rates, and deployment window risks
testing19
cmdb-search-analysis
Analyze CMDB search requests, interpret natural language CI queries, and provide structured search results with relationships and dependency context
testing19
contract-analysis
Analyze contracts for key terms, obligations, risks, renewal dates, and compliance requirements with metadata extraction and clause flagging
data-ai19
contract-metadata-extraction
Extract metadata from contracts including parties, effective dates, value, auto-renewal terms, governing law, key contacts, and obligation summaries for portfolio management
development19
contracts-query-enhancer
Enhance contract search queries with contextual understanding, mapping natural language to contract fields, obligation types, clause categories, and CLM-specific terminology
development19
control-objective-management
Manage control objectives including creation, assessment, effectiveness evaluation, regulatory mapping, and gap identification across SOX, GDPR, and HIPAA frameworks
development19
correlation-insights
Correlate security incidents with related events, vulnerabilities, and threat intelligence to identify attack patterns and common indicators
testing19
cwm-doc-generation
Generate CWM documentation and insights from project data including status reports, risk summaries, and stakeholder communications
documentation19
data-classification
Data security and classification - identifying sensitive fields, implementing data masking, PII/PHI discovery, and applying classification labels
testing19
data-import
Master ServiceNow data import using Import Sets, Transform Maps, and various data sources with robust error handling and performance optimization
data-ai19
detect-conversation-type
Detect and classify conversation types including inquiry, complaint, request, feedback, and escalation. Route to appropriate handling workflows based on intent, sentiment, and urgency analysis
data-ai19
duplicate-detection
Identify duplicate knowledge articles using content similarity analysis, compare titles and metadata across knowledge bases, and recommend merge or deduplication strategies
data-ai19
email-recommendation
Generate professional email responses for customer service cases by analyzing case details, customer sentiment, communication history, and knowledge base articles
data-ai19
esg-document-intelligence
Extract and analyze ESG data from utility invoices and sustainability reports, tracking carbon emissions, energy consumption, waste metrics, and disclosure compliance across ESG frameworks
tools19
gap-analysis
Analyze knowledge gaps by examining incident and case patterns without matching KB articles, identify topics needing new articles, track failed searches, and prioritize article creation
testing19
generate-talking-points
Generate manager talking points for employee reviews, 1:1 meetings, and performance discussions based on talent profiles, goals, feedback, and performance metrics
development19
glide-api-reference
Essential Glide API reference covering GlideRecord, GlideAggregate, GlideDateTime, GlideSystem, and other core server-side APIs with practical patterns and examples
development19
health-safety-summarization
Summarize Health and Safety incidents with injury details, root cause analysis, OSHA reporting requirements, corrective actions, and workplace hazard tracking
testing19
incident-lifecycle
Complete incident lifecycle management from creation through resolution and closure
testing19
incident-response
Security incident detection, containment, and response procedures for ServiceNow environments
testing19
incident-sentiment
Analyze incident sentiment from work notes, customer communications, and activity entries to track escalation risk and customer satisfaction
testing19
insights-clustering
Cluster and analyze insights from incidents, conversations, and cases grouping by topic, sentiment, and resolution pattern to generate actionable POV summaries
testing19
instance-management
Manage multiple ServiceNow instances including switching between dev/test/prod environments
development19
invoice-management
Manage accounts payable invoices including data extraction, PO matching, three-way matching (PO, receipt, invoice), discrepancy identification, and resolution routing
data-ai19
issue-summarization
Summarize GRC issues with context including related risks, controls, compliance gaps, and business impact to generate executive-ready summaries for audit committees
testing19
issue-validator
Validate GRC issues for completeness, accuracy, and compliance. Check required fields, risk ratings, control mappings, and remediation plan adequacy
testing19
itsm-kb-generation
Generate knowledge articles from resolved incidents and problems, structured with symptoms, cause, resolution, and workaround sections
testing19
knowledge-graph
Build and navigate knowledge graphs showing article relationships, topic hierarchies, cross-reference maps, content dependency analysis, and knowledge domain coverage visualization
development19
legal-matter-summarization
Summarize legal matters with case timeline, key documents, parties involved, financial exposure, and recommended actions for legal leadership reporting
testing19
metrics-analysis
Analyze security operations metrics including MTTD, MTTR, incident volume trends, false positive rates, and analyst workload distribution
testing19
multi-turn-ordering
Configure multi-turn catalog ordering for conversational item selection, variable collection, and order placement via Virtual Agent
data-ai19
notifications
Complete guide to email notification development including events, templates, mail scripts, and delivery troubleshooting
development19
ot-incident-summarization
Summarize OT incidents with affected device inventory, safety impact analysis, containment status, and operational continuity assessment for industrial environments
development19
performance-optimization
Comprehensive guide to identifying and resolving ServiceNow performance bottlenecks including GlideRecord optimization, query tuning, index management, caching strategies, and profiling techniques
documentation19
persona-assistant
Provide persona-based HR assistance tailored to employee role, department, and history with routing to appropriate HR services and personalized policy guidance
data-ai19
planning-summarization
Summarize planning items, demand records, and portfolio decisions with executive summaries for planning meetings including key metrics and recommendations
testing19
post-incident-analysis
Conduct post-incident review for closed security incidents including timeline reconstruction, detection/response gap analysis, and lessons-learned documentation
testing19
problem-analysis
Root cause analysis and problem management including known error documentation, workaround management, and permanent fix tracking
documentation19
project-insights
Generate project health insights including schedule variance, resource utilization, risk indicators, milestone tracking, and executive dashboard summaries
tools19
relationship-mapping
CI relationship management including creation, validation, dependency analysis, and orphan detection
testing19
release-notes-generation
Generate release notes from change requests, stories, and defects for a given release window with categorization, impact summaries, and stakeholder-ready formatting
development19
resolution-notes
Generate comprehensive resolution notes for closing CSM cases including issue summary, root cause analysis, steps taken, resolution details, and preventive measures
data-ai19
resume-skill-extraction
Extract skills, qualifications, and experience from resume data within ServiceNow talent management, mapping to competency frameworks and job requirements
development19
risk-assessment-summarization
Summarize risk assessments with scoring, trends, heat map data, and mitigation recommendations covering inherent vs residual risk analysis
data-ai19
saas-user-resolution
Resolve SaaS user discrepancies, identify unused licenses, detect duplicate accounts, and recommend license optimization strategies
testing19
scheduled-jobs
Comprehensive guide to creating and managing ServiceNow scheduled jobs - run frequencies, conditional execution, performance optimization, error handling, and debugging
development19
script-execution
Safe background script execution patterns including automated execution via sys_trigger, fix script generation, error handling, and logging best practices
tools19
shift-handover
Generate comprehensive shift handover content for SOC analysts including active incidents, pending tasks, escalations, and critical items needing attention
testing19
skill-kit-custom
Create custom Now Assist skills using Skill Kit including skill input/output definition, prompt configuration, skill testing with ATF, deployment, and building custom AI capabilities
development19
smart-documents
Manage smart documents with version control, approval workflows, automated content generation, document templates, merge fields, and distribution
documentation19
sourcing-summarization
Summarize sourcing events including bid comparisons, vendor evaluations, negotiation status, award recommendations, and RFP/RFQ process support
development19
survey-analysis
Analyze survey responses by aggregating scores, identifying trends, comparing across periods, and generating improvement recommendations
research19
update-set-management
Complete update set lifecycle management - creation, tracking, validation, and deployment
devops19
variable-management
Complete guide to catalog variables including all types, reference qualifiers, cascading variables, and UI policies
testing19
workflow-creation
Programmatic workflow creation via API/MCP - build complete workflows without the UI editor
tools19
work-order-summarization
Summarize field service work orders with tasks, SLAs, asset information, travel logistics, and parts requirements for dispatch coordinators and field technicians
development19
deployment-workflow
Complete instance-to-instance deployment workflow including update set export, import, preview, conflict resolution, validation, and rollback procedures
devops19
generic-crud-operations
Master generic table operations for querying, creating, updating, and reading records in any ServiceNow table
databases19
schema-discovery
Explore and understand ServiceNow table schemas, field definitions, and relationships
databases19
script-sync
Local script development workflow for syncing ServiceNow scripts to local files, enabling version control and modern IDE features
development19
smart-assessment
Configure smart assessments with AI-assisted response suggestions, covering assessment design, metric types, scoring models, conditional logic, result analysis, and integration with GRC and HR modules
data-ai19
task-analysis
Analyze task trends, identify bottlenecks, predict SLA breaches, and recommend workload redistribution
research19
workspace-insights
Workplace service delivery insights including space utilization, service request patterns, facility management metrics, and desk booking analytics
testing19
approval-summarization
Summarize approval requests with context including what is being requested, who is requesting, business justification, and similar past approvals
tools19
approval-workflows
Complete guide to configuring catalog approval rules, multi-level approvals, delegation, and escalation
documentation19
catalog-item-generation
Generate catalog items from natural language descriptions including variables, workflows, and approval rules
tools19
item-creation
Complete guide to creating and configuring service catalog items with variables, categories, and fulfillment
development19
request-fulfillment
Service catalog request processing, fulfillment workflows, and task management
data-ai19
activity-response
Generate contextual responses for CSM case activities including work notes, customer communications, and status updates with suggested next actions
tools19
data-quality
CMDB data quality management including KPIs, duplicate detection, stale records, and reconciliation
testing19
service-graph-diagnosis
Diagnose Service Graph Connector issues, validate discovery patterns, and troubleshoot service mapping data flow
testing19
chat-recommendation
Generate recommended chat responses for CSM agents based on case context, knowledge base matches, customer history, and similar resolved cases
data-ai19
trending-topics
Identify trending customer service topics by analyzing case patterns, channel distribution, and sentiment shifts across the CSM portfolio
tools19
client-scripts
Complete guide to ServiceNow client script development including onLoad, onChange, onSubmit, onCellEdit types, g_form API, GlideAjax server calls, and performance optimization
tools19
code-assist
AI-assisted code generation for ServiceNow business rules, client scripts, script includes, and UI scripts with best practices
tools19
code-review
Review ServiceNow code for security vulnerabilities, performance issues, and platform best practices
development19
fluent-sdk
Hybrid ServiceNow development using the three-tier approach - NowSDK Fluent for metadata-as-code, MCP REST for runtime operations, and fix scripts as manual fallback
tools19
script-includes
Comprehensive guide to developing Script Includes - class-based, client-callable (GlideAjax), inheritance patterns, and best practices
tools19
scripted-rest-apis
Comprehensive guide to creating, securing, and testing Scripted REST APIs in ServiceNow for custom integrations and external system connectivity
development19
test-generation
Generate ATF (Automated Test Framework) tests from requirements or existing functionality including test steps, assertions, and test data
development19
ui-generation
Generate ServiceNow UI components from natural language descriptions including client scripts, data binding, event handlers, UI pages, UI macros, and experience pages for Service Portal and UI Builder
tools19
document-extraction
Extract structured data from documents (invoices, forms, contracts) using ServiceNow Document Intelligence with extraction template configuration and validation rules
documentation19
ai-lens
ServiceNow AI Lens that analyzes records in context, surfaces related information, generates insights from patterns, and recommends actions from any list or form view across ITSM, CSM, HRSD, and platform tables
development19
app-generation
Generate ServiceNow scoped applications from requirements including tables, forms, ACLs, and business logic
tools19
build-agent
Build custom AI agents for ServiceNow including agent capabilities, knowledge sources, tool access, conversational flows, and guardrails
tools19
chat-summarization-va
Summarize virtual agent chat sessions with topic classification, resolution status, handoff context, and actionable insights for agent productivity
data-ai19
major-incident
P1/Major incident coordination including bridge calls, stakeholder communication, incident commander responsibilities, and post-incident review
testing19
flow-generation
Generate ServiceNow Flow Designer flows from natural language descriptions including triggers, actions, conditions, subflows, approval flows, notification flows, and data manipulation flows
data-ai19
now-assist-qa
Configure Now Assist Q&A for conversational AI assistance including skill configurations, knowledge source setup, response quality tuning, context management, and multi-channel deployment
testing19
playbook-recommendations
Recommend relevant playbooks based on case or incident context by matching issue patterns to existing playbooks, scoring relevance, and suggesting customizations for better fit
testing19
process-mining-insights
Generate process mining insights to identify inefficiencies, bottlenecks, compliance deviations, and optimization opportunities from ServiceNow process data
development19
rpa-bot-generation
Generate RPA bots from process descriptions including bot actions, triggers, error handling, credential management, and integration with ServiceNow RPA Hub
tools19
voice-assist
Configure AI Voice Agents for ServiceNow including speech-to-text, intent recognition, voice-driven workflows, IVR integration, and conversational AI for voice channels
data-ai19
issue-action-plan
Generate comprehensive action plans for GRC issues including remediation steps, responsible parties, timelines, and success criteria prioritized by risk rating and compliance impact
content-media19
regulatory-alert-analysis
Analyze regulatory alerts for business impact, identify affected policies, controls, and citations, and generate impact assessments with recommended actions for compliance teams
testing19
risk-event-summarization
Summarize risk events with impact assessment, affected controls, contributing factors, and recommended mitigation actions
tools19
tprm-issue-summarization
Summarize Third-Party Risk Management issues including vendor risk exposure, assessment gaps, remediation status, and compliance impact across the TPRM lifecycle
content-media19
hr-kb-generation
Generate HR knowledge articles from resolved cases, covering HR policy documentation, benefits FAQs, and onboarding guides
documentation19
hr-sidebar-summarization
Generate sidebar discussion summaries for HR cases with key decision points, stakeholder input, and next actions
testing19
interview-relevance
Assess interview notes and job descriptions for skill relevance matching. Score candidate-role fit, highlight skill gaps, evaluate competency alignment, and generate structured hiring recommendations
tools19
health-log-analytics
Health log analytics for anomaly detection, capacity planning, performance trending, log source configuration, and threshold management in ServiceNow ITOM
testing19
observability-integration
Integrate observability data from Datadog, Dynatrace, and New Relic into ServiceNow ITOM, covering metric ingestion, alert normalization, and event management connectors
data-ai19
service-mapping
Discover and validate service maps, identify mapping gaps, analyze service dependencies, and troubleshoot discovery patterns in ServiceNow ITOM
testing19
itsm-email-recommendation
Generate professional email responses for IT service cases with technical context, resolution steps, and next actions
data-ai19
major-incident-email
Generate major incident email communications including initial notification, status updates, resolution notification, and post-incident summaries for stakeholders
testing19
predict-assignment
Predict assignment group and category for incoming incidents using historical patterns, keyword analysis, and resolution data to accelerate routing
development19
quick-reference
ITSM quick reference card with common operations, state values, priority matrix, and encoded query examples
development19
kb-summarization
Summarize knowledge articles for quick consumption including executive summaries, TL;DR versions, key takeaway bullets, topic extraction, and readability-optimized condensed formats
development19
ot-incident-resolution
Generate OT incident resolution notes with safety considerations, containment procedures, and remediation steps for industrial control systems and operational technology environments
testing19
purchase-order-summarization
Summarize purchase orders with line items, delivery status, receipt tracking, budget impact analysis, and late delivery risk identification
research19
chat-summarization
Summarize public sector chat interactions with citizen context, service delivery tracking, regulatory compliance notes, and structured handoff documentation
testing19
government-case-summarization
Summarize government and public sector cases with regulatory compliance context, service eligibility tracking, inter-agency coordination, and audit trail documentation
development19
executive-dashboard
Executive KPI generation including MTTR, MTBF, resolution rates, and report data aggregation
data-ai19
sla-analysis
SLA performance tracking including breach detection, achievement metrics, and trend analysis
research19
trend-analysis
Incident volume trends, category distribution, seasonal patterns, and predictive indicators
development19
product-compliance
Summarize software product compliance status including license counts, entitlement gaps, compliance violations, and recommended remediation actions
content-media19
vulnerability-deduplication
Identify and deduplicate vulnerability records by matching CVEs across scanners, consolidating remediation tasks, and prioritizing based on CVSS scores and business context
testing19
audit-compliance
Comprehensive audit trail analysis, user activity tracking, compliance reporting, and anomaly detection for ServiceNow environments
testing19
acceptance-criteria
Generate comprehensive acceptance criteria for user stories and features using Given/When/Then format covering functional requirements, edge cases, and testable conditions
development19
cwm-tasks-generation
Generate task breakdowns from requirements or user stories with structured task lists, dependencies, assignments, and effort estimates
testing19
skill-name
Brief description of what this skill accomplishes
tools19
content-recommendation
Recommend relevant knowledge articles based on incident or case context by matching keywords, categories, and historical resolution patterns to surface the most useful articles
development19
configuration-validation
Validate ServiceNow configurations including catalog items, workflows, and business rules
testing19
user-provisioning
Complete user lifecycle management including creation, role assignment, group membership, and deprovisioning
tools19
ui-policies
Complete guide to catalog UI policies including show/hide/mandatory actions, scripted conditions, and REST API limitations with workarounds
development19
ci-discovery
Configuration Item discovery, classification, and CMDB population strategies
testing19
impact-analysis
Change impact analysis using CMDB relationships, business service mapping, and risk assessment
research19
debugging-techniques
Comprehensive guide to debugging ServiceNow server-side and client-side code
tools19
ui-actions
Complete guide to UI Action development including form buttons, list buttons, context menu actions, client-side and server-side scripts, conditions, security, and common patterns
tools19
conversation-evaluator
Evaluate virtual agent conversations for quality including coherence, accuracy, slot filling, intent matching, and hallucination detection
testing19
playbook-generation
Generate Process Automation Designer playbooks from natural language descriptions including activities, lanes, conditions, data gathering steps, and both standard and agent-facing playbooks
tools19
spoke-generation
Generate Integration Hub spokes for connecting external services including spoke actions, connection aliases, data transformations, error handling, and REST/SOAP integrations
development19
suggest-remediation-tasks
Suggest remediation tasks for GRC issues based on control gaps, risk type, and regulatory framework. Generate task lists with owners and deadlines
development19
hr-email-recommendation
Generate recommended email responses for HR cases considering confidentiality, policy references, and empathetic tone
data-ai19
change-management
Complete change lifecycle management including RFC creation, CAB preparation, approval workflows, implementation coordination, and post-implementation review
tools19
incident-activity-summarization
Summarize incident activity streams including work notes, comments, state changes, assignment history, and communications into concise narratives for handoffs, escalations, and management reviews
testing19
natural-language-queries
Master natural language search patterns to query ServiceNow without complex encoded queries
development19
gap-grouping
Group and categorize knowledge gaps by topic, service area, and priority to identify systemic documentation needs, cluster related gaps, and create action plans for article creation
development19
contract-obligation-extraction
Extract obligations from contract documents including deadlines, deliverables, payment terms, SLA commitments, and termination conditions with compliance tracking
documentation19
legal-request-triage
Triage incoming legal requests by classifying type, assigning priority based on urgency and business impact, and routing to the appropriate legal team
tools19
procurement-summarization
Summarize procurement cases including vendor communications, approval status, spend analysis, pipeline reports, and bottleneck identification
devops19
supplier-recommendation
Recommend suppliers based on historical performance, pricing competitiveness, compliance status, category expertise, scorecard analysis, and risk factors
development19
query-generation
Generate ServiceNow queries, GlideAggregate scripts, and reporting filters from natural language descriptions
business19
security-recommended-actions
Generate recommended actions for security incidents based on threat type, severity, affected assets, and playbook alignment. Include containment, eradication, and recovery steps
testing19