happy-technologies-llc/skill-name

Skill Name

Overview

Provide a clear, concise overview of what this skill accomplishes and when to use it.

• What problem does it solve?
• Who should use this skill?
• What are the expected outcomes?

Prerequisites

List any requirements before using this skill:

• Required platform roles (e.g., itil, admin, catalog_admin)
• Required permissions or access
• Required data or configuration
• Related skills that should be completed first

Procedure

Step 1: Initial Assessment

Describe the first step with clear instructions.

If using MCP tools:

Tool: SN-Query-Table
Parameters:
  table_name: incident
  query: active=true^priority=1
  fields: number,short_description,state
  limit: 10

If using REST API:

GET /api/now/table/incident?sysparm_query=active=true^priority=1&sysparm_fields=number,short_description,state&sysparm_limit=10

Step 2: Analysis

Describe the analysis or decision-making process.

Decision Points:

• If condition A → Do action X
• If condition B → Do action Y
• Otherwise → Do action Z

Step 3: Execution

Describe the main action to take.

Step 4: Verification

Describe how to verify the action was successful.

Tool Usage

MCP Tools (Claude Code/Desktop)

| Tool | Purpose | |------|---------| | SN-Query-Table | Query records | | SN-Create-Record | Create new records |

REST API (ChatGPT/Other)

| Endpoint | Method | Purpose | |----------|--------|---------| | /api/now/table/tablename | GET | Query records | | /api/now/table/tablename | POST | Create records |

Native Tools (Claude Code)

| Tool | Purpose | |------|---------| | Bash | Execute commands | | Read | Read configuration files |

Best Practices

• Best Practice 1: Description and rationale
• Best Practice 2: Description and rationale
• ITIL Alignment: How this aligns with ITIL frameworks

Troubleshooting

Common Issue 1

Symptom: Description of what goes wrong Cause: Why it happens Solution: How to fix it

Common Issue 2

Symptom: Description of what goes wrong Cause: Why it happens Solution: How to fix it

Examples

Example 1: Basic Usage

[Show a complete example with input and expected output]

Example 2: Advanced Usage

[Show a more complex example]

Related Skills

• category/related-skill-1 — Brief description
• category/related-skill-2 — Brief description

References

• ITIL Framework
• Platform vendor documentation (cite specific public docs)