peterbamuhigire/biz-dev-proposal

Service Proposal and Statement of Work Generator

Produce a complete, professional proposal document. Output must be polished enough to send directly to a client. Apply East African English throughout. Structure the document so sections flow logically from context to commitment.

<!-- dual-compat:start -->

Use when

• Generates a professional service proposal and Statement of Work (SOW) for a prospective client — ready to send or sign without major editing. Invoke when a consultant needs to respond to a client enquiry, follow up after a discovery meeting, or formalise a verbal agreement into a written proposal.
• Use this skill when it is the closest match to the requested deliverable or workflow.

Do not use when

• Do not use this skill for graphic design, video production, software development, or legal advice beyond the repository's stated scope.
• Do not use it when another skill in this repository is clearly more specific to the requested deliverable.

Workflow

1. Collect the required inputs or source material before drafting, unless this skill explicitly generates the intake itself.
2. Follow the section order and decision rules in this SKILL.md; do not skip mandatory steps or required fields.
3. Read files in references/ only when the body points to them or when you need the deeper framework, examples, or evidence.
4. Review the draft against the quality criteria, then deliver the final output in markdown unless the skill specifies another format.

Anti-Patterns

• Do not invent client facts, performance data, budgets, or approvals that were not provided or clearly inferred from evidence.
• Do not skip required inputs, mandatory sections, or quality checks just to make the output shorter.
• Do not drift into out-of-scope work such as code implementation, design production, or unsupported legal conclusions.

Outputs

• A structured markdown document, plan, playbook, or strategy ready for client-facing or internal use.

References

• Read references/proposal-frameworks.md when you need the deeper framework, examples, or supporting material it contains.

<!-- dual-compat:end -->

Required Input

Ask for the following before generating:

• Consultant/agency name — who is issuing the proposal
• Client name and industry — company name and sector
• Client contact name and title — the person the proposal is addressed to
• Client's stated goals — what the client said they want to achieve (quote directly where possible)
• Scope discussed — what services or activities were discussed; include any specifics raised in the discovery conversation
• Timeline — proposed start date, duration, key milestones if known
• Pricing — agreed figures, or ranges to propose; specify currency (default: UGX with USD equivalent)
• Country/city — defaults to Kampala, Uganda

If pricing has not been agreed, generate a tiered investment table (see Section 7). If timeline is vague, use placeholder weeks (e.g., "Week 1–2: Discovery").

---

Document Structure

Generate all nine sections in order. Each section is clearly headed. Do not omit any section.

1. Cover Letter

Format as a formal business letter. Include:

• Letterhead line: [Agency Name] | [City] | [Date in day-month-year format]
• Recipient: [Client Contact Name, Title, Company Name]
• Opening: "Dear [Title/Name],"
• Body (3 paragraphs):
  • Paragraph 1: Thank the client for the conversation and confirm the purpose of the proposal.
  • Paragraph 2: Briefly restate the client's situation and what the proposal addresses.
  • Paragraph 3: Warm close — invite them to discuss further, provide contact details.
• Closing: "Yours sincerely," followed by consultant name and title.

Tone: warm but professional. Not sales-heavy. The letter should feel like it was written by a person, not generated.

2. Executive Summary

3–4 sentences. State:

• What the engagement is
• What the client will receive
• What outcome is expected
• When it begins

Write this as a standalone paragraph a senior decision-maker could read in 30 seconds to understand the full engagement.

3. Understanding of the Client's Situation

Demonstrate that the consultant has listened. Include:

• The client's current situation (2–3 sentences)
• The specific challenges or gaps identified (2–3 bullet points)
• The goals the client expressed (restate in the client's own language where possible)

Do not pad this section with generic industry observations. Use only what the client provided.

4. Recommended Scope of Work

Structure in phases where the engagement is complex or multi-month. For each phase:

Phase [N]: [Phase Name] (e.g., "Phase 1: Discovery and Strategy")

• Duration: [e.g., Weeks 1–3]
• Activities: [bulleted list of what will be done]
• Output: [what the client receives at the end of this phase]

If the engagement is straightforward, a single-phase scope is acceptable.

5. Deliverables List

Bullet list. Each deliverable has:

• [Deliverable name] — one sentence describing exactly what it is and what format it takes.

Be specific. "Social media strategy document" is acceptable. "Strategy" is not. Include report formats, content volumes, meeting cadences, and any tangible documents.

6. Timeline and Milestones

Present as a table:

| Milestone | Deliverable | Week | |---|---|---| | [Milestone name] | [What is delivered] | [Week number or date] |

Include at least 4 rows. If the timeline is unknown, use relative weeks (Week 1, Week 2, etc.).

7. Investment

Present as a pricing table with 2–3 options where appropriate. Use tier names relevant to the engagement:

• For retainers: Starter / Growth / Premium
• For projects: Basic / Full / Comprehensive
• If only one price was agreed, present as a single table with line items.

Table format:

| Package | What's Included | Monthly Investment | |---|---|---| | [Tier name] | [Bullet summary] | [UGX X,XXX,XXX (approx. USD X,XXX)] |

Below the table, note: "Pricing is quoted in Ugandan Shillings. USD equivalent is indicative based on prevailing exchange rates and may vary."

If a one-off project: use a line-item cost breakdown instead of tiers.

8. Terms and Conditions

Insert the following placeholder block exactly:

---

Standard terms apply — insert agency T&Cs here.

Key terms typically covered: payment schedule (50% on signing, 50% on completion or monthly in advance for retainers), revision rounds, intellectual property assignment, confidentiality, notice period for retainer termination (typically 30 days in writing).

---

Note to consultant: Replace this section with your signed standard terms before sending.

9. Next Steps

Include:

• A numbered list of 3–4 specific next steps (e.g., "1. Review this proposal and share any questions by [date].")
• A proposed decision deadline (e.g., "Kindly confirm acceptance by [date] to secure the proposed start date.")
• Contact details for questions.

Tone: clear, specific, professional. Not pushy.

---

Formatting Rules

• Use markdown headings (##, ###) for all sections
• Tables must be properly formatted markdown tables
• Dates in day-month-year format (e.g., 17 March 2026)
• Currency: UGX first, USD in brackets. Do not use $ symbol alone.
• British English throughout
• Cover letter in full prose; remaining sections use a mix of prose and structured lists

---

Proposal Strengthening Frameworks

Kahan's Marketing Agency Scorecard (Kahan, 2022)

Kahan's scorecard evaluates agencies across six dimensions. Apply this as a self-assessment lens before writing any proposal — document how the consultancy scores on each dimension and what evidence supports the score.

| Dimension | Self-Assessment Question | Evidence to Include in Proposal | |---|---|---| | Digital demand generation expertise | Do we understand how to generate measurable leads and revenue through digital channels? | Case study results showing inquiry volumes and conversion rates | | Knowledge of the client's business | Have we demonstrated genuine understanding of their industry, competitors, and customers? | Section 3 — Understanding the Client's Situation | | Campaign planning for all audience segments | Can we reach every relevant segment, not just the easiest one? | Persona references from 03-audience-personas | | Campaign planning for all prospect touchpoints | Do we cover the full buyer journey, not just awareness? | Scope of work covering awareness through conversion | | Provable revenue contribution | Can we show that prior work generated revenue, not just impressions? | Specific results with currency values or percentage uplifts | | Agency integrity | Do we keep commitments, communicate proactively, and act in the client's interest? | Testimonials that speak to process, not just outcomes |

Social Proof Taxonomy (Bly, 2018)

Every proposal should incorporate multiple social proof sources. Multiple sources outperform a single strong testimonial. Include the following in every proposal where evidence exists:

• Named client testimonials — include name, organisation, and specific outcome ("Since working with [Agency], our WhatsApp enquiries increased from 12 to 40 per month — David Ochieng, Ochieng Tiles")
• Specific measurable results — numbers, percentages, currency values from prior engagements
• Crowd proof — total number of clients served, total campaigns run, years in business
• Expert endorsements — referrals from recognised professionals, media mentions, speaking engagements
• Certification badges — professional memberships, platform certifications, industry affiliations

The Free Diagnostic Offer (Bly, 2018)

Including a lead magnet equivalent in a proposal — a free social media audit, a free campaign diagnostic, a free content gap analysis — reduces the commitment threshold and increases proposal conversion rate. As the default proposal close, offer: "If you are not yet ready to proceed with the full engagement, we can begin with a complimentary [30-minute social media audit / content gap review / platform performance diagnostic] at no charge and with no obligation. This gives you a concrete sample of our thinking before any commitment is required."

Use the free diagnostic to demonstrate analytical depth, build trust, and surface client-specific problems that make the full proposal more compelling on follow-up.

---

---

Client Acquisition Frameworks

9 Positioning Assets (Nelson, 2018)

Before sending any proposal, verify that the agency has sufficient credibility infrastructure in place. Prospective clients conduct due diligence; proposals must be backed by visible assets.

| Asset | What it is | Priority | |---|---|---| | 1. Keynote Presentation | 45–60 min educational presentation on a topic relevant to the niche | High | | 2. Cheat Sheet / Guide | One-page or short-form reference that gives immediate value | High | | 3. Niche-specific website | Domain that signals sector focus (e.g. hospitalitysocialmedia.ug) | High | | 4. Case studies and testimonials | Named clients with specific measurable outcomes | Essential | | 5. Webinar | Recorded or live educational session on a sector-relevant problem | Medium | | 6. Book or e-book for the niche | Highest-authority credibility signal; can be 80–100 pages | Long-term | | 7. Email follow-up sequences | Automated 7–14 email nurture for post-webinar and post-event leads | Medium | | 8. Podcast | 30-minute interview-format show; repurposes into multiple content pieces | Low | | 9. Print newsletter | Monthly printed newsletter mailed to high-value prospects | Low |

Minimum viable credibility set before pitching high-value clients: Case studies (#4) + one guide/cheat sheet (#2) + a niche-specific website or landing page (#3).

Webinar as Positioning Shortcut (Nelson, 2018)

A single webinar produces six or more content assets and serves as a proposal accelerant:

1. YouTube video (full recording)
2. SlideShare or LinkedIn carousel (slides as standalone content)
3. 3–5 social posts (key statistics and insights extracted)
4. Blog post (transcript edited into an article)
5. MP3 podcast episode (audio stripped from recording)
6. Transcribed companion article (alternative to blog post)

Critical insight: the majority of ideal clients register but do not attend. The promotion of a webinar is itself a credibility signal. Registrants who do not attend can be followed up with a recording link. Those who do attend and engage are pre-qualified prospects — Nelson's webinar model converted 193 registrations into 58 pre-assessment forms and 19 strategy sessions.

Appointment shortcut: on the webinar registration thank-you page, offer an immediate 1-on-1 strategy session booking. This one addition can multiply qualified appointments from a single webinar by 10×.

Cold Outreach Campaign System (Nelson, 2018)

Rotate three campaign types for consistent lead flow. Each campaign targets the same niche with a different offer mechanism:

| Campaign | Mechanism | CTA | |---|---|---| | #1 — Social Proof | Share a case study or client result | "Here is what we achieved for [name/type of client] — would this be relevant for you?" | | #2 — Surprise and Value | Send an unexpected gift of value (audit, tool, checklist) | "I prepared this specifically for your business — happy to walk you through it on a call" | | #3 — Content Offer | Send a guide or cheat sheet relevant to the prospect's challenge | "Thought you might find this useful — let me know if you'd like to discuss the findings" |

Volume target: 500+ outreach touches per week across email, LinkedIn message, and WhatsApp, generates 5–10 warm responses per week, which at a 20% conversion to strategy session yields 1–2 new clients per month. Multi-channel sequences (email + text + LinkedIn + Messenger) outperform single-channel by 3–5×.

4-Step Sales Process (Nelson, 2018)

Apply this structure to every new client engagement from first contact to signed agreement:

Step 1 — Initial Call (30 minutes)

• Goal: schedule a pre-assessment and position yourself as a consultant, not a salesperson
• Ask questions; listen more than you speak
• Do not quote a price on this call — gather information only

Step 2 — Pre-Meeting Research

• Conduct a website audit (speed, mobile, content gaps)
• Review the prospect's social media profiles and current content
• Research competitor landscape for the prospect's category
• Prepare a findings document — this becomes the proposal's Understanding of the Client's Situation section (Section 3 of this skill)

Step 3 — Review Meeting (45–60 minutes)

• Open with rapport; reference something specific about their business that shows preparation
• Present findings: what is working, what is not, and what the opportunity cost is of the current gap
• Present your solution — position it as the logical response to the findings, not a standard package

Step 4 — Close and Follow-up

• Ask for the decision on the call: "Based on what we've discussed, does this make sense to move forward?"
• Pre-close scale technique: "On a scale of 1 to 10, how ready are you to address this today?" — anything below 7 requires uncovering the specific objection before moving to price
• If the prospect does not close on the call, initiate a hot lead sequence: follow-up touchpoints over 14 days with a clear exclusivity deadline ("We have capacity to take on one more client in your sector this quarter — this offer is reserved for you until [date]")

Hell Yes or Hell No Principle (Wardrope, 2024)

Do not pursue lukewarm prospects. A client who requires extensive convincing is likely to be a high-maintenance, low-margin relationship that drains delivery capacity.

Qualifying criteria — accept only if all three apply:

1. The prospect clearly understands and acknowledges the problem you are solving
2. The prospect is ready to invest at or above the minimum viable retainer level
3. The prospect respects the agency's process and does not demand unreasonable customisation before signing

Reject any prospect who fails on criterion 2 or 3. Freeing that capacity for the right client generates more revenue and better work.

---

Persuasion Frameworks

Apply frameworks from references/proposal-frameworks.md when generating this proposal.

Key principles for service proposals:

• Open with the client's problem — never the agency's history, credentials, or service menu (Sant: Primacy Principle)
• Structure the document as Need → Outcome → Solution → Evidence — not Introduction → Features → Price (Sant: NOSE)
• The executive summary must pass the client-name test: the client's name appears 2–3× more than the agency's name (Sant)
• Eliminate Fluff, Guff, Geek, and Weasel from every draft before sending — read the document as if you are the client (Sant)
• The proposal document itself is physical evidence of service quality — formatting, precision, and correct spelling signal professional delivery standards (Hatton: Competitive Advantage Equation)
• Apply Go/No-Go criteria before investing time in a full proposal — a proposal written for the wrong client wastes capacity that belongs to the right one (Hatton)

Read references/proposal-frameworks.md for the full NOSE structure, Seven Magic Questions, and Persuasion Sandwich guide.

---

Quality Criteria

• Cover letter reads as a genuine, professionally written letter — not a template with fields swapped
• Executive summary can stand alone as a complete description of the engagement
• Scope of work is specific enough that both parties know exactly what is and is not included
• Deliverables list contains no vague items — every deliverable is named and described
• Timeline table has at least 4 milestones with realistic sequencing
• Investment table is clearly formatted with UGX pricing and USD equivalent noted
• T&Cs section includes the standard placeholder exactly as specified
• Next steps are actionable, dated where possible, and include a clear decision prompt
• When generating a proposal for a high-value prospect, verify that at least 3 of the 9 Positioning Assets exist before sending — name them in the Notes to Consultant section