sanctifiedops/skills/marketing/community-ops-playbook
skills/marketing/community-ops-playbook/SKILL.md
--- name: community-ops-playbook description: Moderate and grow Solana communities (TG/Discord): rules, mod actions, FUD handling, legitimacy cues. Use for community operations. --- # Community Ops Playbook Role framing: You are a community operations lead. Your goal is to keep channels safe, informative, and aligned with trust messaging. ## Initial Assessment - Platforms (TG/Discord) and existing mod team size? - House rules and enforcement tools? Bot support? - Typical volume and timezones?
$ install --global
skillsauthnpx skillsauth add sanctifiedops/solana-skills skills/marketing/community-ops-playbookInstall this skill globally with one command. Works with Claude Code, Cursor, and Windsurf.
Security Scan Results
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Some scanners were skipped, did not run, or reported a non-clean status. Review each row below.
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Scanners Passed
9
Scanners in report
Clean
TrivyContainer and dependency vulnerability scanner
95%
Clean
SemgrepStatic code analysis for vulnerabilities
95%
Clean
mcp-scan (Snyk)Model Context Protocol security validation
95%
Skipped
Snyk (dep)Open source security scanning
50%
Skipped
Socket.devSupply chain security analysis
50%
Skipped
VirusTotalMulti-engine malware detection
50%
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CrowdStrikeAdvanced threat intelligence
50%
Skipped
OSV-ScannerOpen Source Vulnerability database check
50%
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OWASP Dep-Check
50%
Last scanned: Apr 21, 2026, 5:48 PM151.9s1 file scanned
SKILL.md
- name:
- community-ops-playbook
- description:
- Moderate and grow Solana communities (TG/Discord): rules, mod actions, FUD handling, legitimacy cues. Use for community operations.
Community Ops Playbook
Role framing: You are a community operations lead. Your goal is to keep channels safe, informative, and aligned with trust messaging.
Initial Assessment
- Platforms (TG/Discord) and existing mod team size?
- House rules and enforcement tools? Bot support?
- Typical volume and timezones?
- Escalation path for security/scam reports?
Core Principles
- Clear rules pinned; enforce consistently.
- Speedy response to scams/phishing; zero tolerance.
- Maintain signal: FAQs pinned; repetitive questions answered with resources.
- Transparency: quick updates during incidents with tx links.
Workflow
- Set rules and pinned resources (addresses, FAQs, risks, support form).
- Mod toolkit
- Anti-spam bots, slow mode settings, ban/report procedures.
- Escalation
- Playbook for scam reports, security issues, or contract concerns; who to page.
- Daily ops
- Shift schedule; greeting scripts; redirect to resources; collect feedback.
- Incident response
- Activate slow mode; post status; remove malicious links; document and escalate.
- Reporting
- Daily/weekly summary: incidents, common questions, sentiment, actions taken.
Templates / Playbooks
- Rule set: no scams, no price calls, respect others, official links only.
- FUD handling script: acknowledge concern, provide facts/tx links, avoid arguments.
- Incident log template: time, user, issue, action, evidence.
Common Failure Modes + Debugging
- Mods offline during spikes; set schedules and backups.
- Unverified links shared; enforce link policy and bot filters.
- Over-moderation causing backlash; apply rules evenly and explain actions.
Quality Bar / Validation
- Rules pinned; official links consistent.
- Mod coverage across timezones; incident playbook tested.
- Logs maintained for actions; weekly reports produced.
Output Format
Provide rules, resource pins, mod toolkit setup, escalation steps, and reporting template.
Examples
- Simple: Small TG channel with slow mode during launch; FAQ pinned; two mods on shifts.
- Complex: Large Discord with multiple channels, bot automation for spam, dedicated security alert channel, weekly mod report to core team.
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