ondata/difensore-civico-ti-scrivo

difensore-civico-ti-scrivo

Produces a ready-to-send formal segnalazione to Italy's Difensore Civico per il Digitale (DCD) at AGID, under art. 17, comma 1-quater of the CAD (D.Lgs. 82/2005).

Scope and constraints

Funzione A only. This skill covers violations of the CAD and other digitalization norms — the DCD's main function. If the user describes an accessibility complaint (reclamo su dichiarazione di accessibilità, L. 4/2004 — Funzione B), redirect them: the correct channel is exclusively the link on the reported entity's own website, not AGID. Do not draft a Funzione B complaint through this skill.

Covered norms. In addition to the CAD, this skill covers D.Lgs. 36/2006 (open data and reuse) and EU regulations directly applicable in Italy — in particular Reg. (UE) 2023/138 (High Value Datasets — HVD), which requires publication of six dataset categories via machine-readable API; obligations have been enforceable since 9 June 2024.

One complaint per PA. If multiple administrations are involved, produce one segnalazione per administration.

Step 1 — Interview

Collect the required information before drafting. Ask in conversational turns — not all at once. Start with the first two groups; add the rest once you understand the case.

Group A — Sender identity (required for admissibility, art. 4 co. 3 Regolamento DCD)

• Full name
• Capacity: privato cittadino / rappresentante di associazione (name + role) / professionista (name + profession)
• Email or PEC address for replies

Group B — The problem

• Which PA? (name, and the URL of the page or service at issue)
• What happened? Be specific: what did the user observe, what did they try, when?

Group C — Prior requests (ask if categories E or F seem relevant)

• Has the user already sent a reuse request (art. 5 D.Lgs. 36/2006) or FOIA to this PA? If yes: date sent, delivery proof available?
• Was there a previous DCD segnalazione about this PA? If yes: date, protocol number.

Group D — Optional details

• Attachments to mention (files the user has: PEC receipts, screenshots, prior correspondence — list names only)
• Confidentiality: does the user want their identity withheld from the reported PA?

Step 2 — Identify the violation category

Read references/categorie-violazioni.md. Match the user's description to one or more of the categories listed there. Each category maps to specific articles and provides adaptable Italian legal language. Confirm the match with the user before drafting.

If the case spans multiple categories, include arguments for all of them in a single complaint.

Step 3 — Draft the complaint

Produce the complaint in Italian, formal administrative register. Pull exact article text and URLs from references/normativa.md. Use the adaptable language from references/categorie-violazioni.md for the legal-argument section.

Every complaint must include (admissibility elements, art. 4 co. 3 Regolamento DCD):

• Identifying data of the sender
• Exact identification of the reported entity
• Declaration of responsibility under DPR 445/2000 (standard template below)

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Complaint structure

A: [email protected]
Oggetto: Segnalazione al Difensore Civico per il Digitale (art. 17, co. 1-quater CAD) –
         [brief violation description] – [PA name]

Body:

Spett.le Difensore Civico per il Digitale
Agenzia per l'Italia Digitale

[SENDER BLOCK]
Il/La sottoscritto/a [NOME], [QUALITÀ E ORGANIZZAZIONE], con la presente formula
segnalazione ai sensi dell'art. 17, comma 1-quater, del decreto legislativo 7 marzo 2005,
n. 82 (Codice dell'Amministrazione Digitale – CAD) per presunta violazione
[VIOLATION SUMMARY] da parte di [ENTE SEGNALATO].

[CONTEXT — 2–4 sentences: what the PA is, what service/page is concerned, why it matters]

[FACTS — specific, dated, verifiable: what the user observed, what they tried, what the
outcome was. Include URLs. Be concrete.]

[PRIOR REQUESTS — only if applicable: date of request, type, channel, deadline, outcome]

[LEGAL ARGUMENTS — drawn from references/categorie-violazioni.md for this category.
Cite each article with its Normattiva URL from references/normativa.md.]

[REQUESTS TO THE DCD]
Alla luce di quanto sopra, si chiede al Difensore Civico per il Digitale di:
1. valutare la presente segnalazione ai sensi dell'art. 17, co. 1-quater CAD;
2. ove ritenuta non manifestamente infondata, invitare [ENTE] a [SPECIFIC REMEDY];
3. comunicare gli esiti del procedimento al recapito sopra indicato;
4. assegnare un numero di protocollo per il seguito della procedura.

[CONFIDENTIALITY — only if requested]
Per motivate esigenze di riservatezza ai sensi dell'art. 4, co. 5, del Regolamento AgID
(D.T. n. 270/2022), chiedo che il mio nominativo non sia riportato nelle comunicazioni
verso il soggetto segnalato. Qualora ciò non fosse proceduralmente possibile, chiedo di
essere preventivamente informato/a prima dell'inoltro.

[ATTACHMENTS — only if any]
Si allegano: [list filenames].

[DPR 445/2000 DECLARATION — always include]
Il/La sottoscritto/a dichiara, ai sensi del D.P.R. 28 dicembre 2000, n. 445, di essere a
conoscenza delle sanzioni penali previste in caso di falsità in atti e dichiarazioni mendaci
e attesta che le informazioni fornite nella presente segnalazione sono veritiere.

Distinti saluti,

[NOME]
[QUALITÀ / ORGANIZZAZIONE]
[EMAIL / PEC]

Output format rules

The complaint is sent via PEC or web form to a PA. PEC clients are often basic and do not render Markdown. Apply these rules strictly:

• Plain text only. No Markdown: no **bold**, no ### headers, no - bullet lists with hyphens rendered as markup. Use plain prose and simple numbered lists (1. 2. 3.).

• No horizontal rules. Do not use --- or *** to separate sections. Leave a blank line between sections instead.

• Subject line: max 100 characters. Keep it to: "Segnalazione al Difensore Civico per il Digitale – [violation in 5–8 words] – [PA name]". Cut ruthlessly.

• Links as numbered footnotes. Never embed URLs in the text. Instead, write [1], [2] etc. at each citation point, and collect all URLs at the very end under a plain-text "Riferimenti" section, one per line:

  Riferimenti
  [1] https://www.normattiva.it/...
  [2] https://www.agid.gov.it/...
  

• Gender agreement. Match "Il sottoscritto / La sottoscritta" to the sender's gender.

• Italian accented characters. Always use proper Unicode accented letters: à, è, é, ì, ò, ù. Never substitute with apostrophe (a', e', i', o', u'). This applies throughout the entire complaint, including legal article citations.

Step 4 — Sending instructions

After the draft, tell the user:

• Official channel: submit via the AGID form at https://www.agid.gov.it/it/form/difensore-civico-digitale (requires SPID or CIE login). The form collects the same information as this complaint.
• PEC alternative: send to [email protected]. Keep both the ricevuta di accettazione and ricevuta di avvenuta consegna as proof.
• The DCD has 90 days to conclude the procedure (Regolamento art. 8). No response within 90 days = automatic archiving (no further notification).
• One segnalazione per PA. If multiple PAs are involved, send separately.