notque/business-ops

Business Operations

Umbrella skill for all business functions: executive strategy (CEO/CTO/CMO), competitive intelligence, project evaluation, customer support, finance, HR, legal, operations, sales, productivity, and product management. Each domain loads its own reference files on demand — this skill detects the mode, loads the right references, and executes the appropriate framework.

Scope: Business decisions and operational workflows. Use decision-helper for technical architecture micro-choices, domain agents for code, voice-writer for content, and systematic-debugging for debugging.

Mode Detection

Classify the user's request into exactly one mode before proceeding. If the request spans multiple modes, choose the primary one and note the secondary.

| Mode | Signal Phrases | Reference | |------|---------------|-----------| | STRATEGY | Market entry, partnerships, resource allocation, opportunity, "should I/we", strategic pivots, investment | references/csuite.md | | TECHNOLOGY | Build vs buy, vendor, SaaS, tech stack, architecture, adopt, technology choice | references/csuite.md | | GROWTH | Content strategy, audience, SEO, marketing, brand, community, positioning, channel | references/csuite.md | | COMPETITIVE | Competitor, competition, market landscape, differentiation, positioning against, market share | references/csuite.md | | EVALUATION | Feasibility, effort estimate, ROI, priority, go/no-go, viability, "is it worth it" | references/csuite.md | | SUPPORT | Customer support, ticket triage, support response, knowledge base, KB article, escalation | references/customer-support.md | | FINANCE | Finance, journal entry, reconciliation, variance analysis, financial statements, audit, SOX, month-end close | references/finance.md | | HR | HR, recruiting, performance review, compensation, hiring, onboarding, org planning | references/hr.md | | LEGAL | Legal, contract review, compliance check, NDA, legal risk, legal brief, vendor check, DSGVO, GoBD | references/legal.md | | OPERATIONS | Operations, vendor review, runbook, process documentation, risk assessment, capacity plan, change management | references/operations.md | | SALES | Sales, call prep, pipeline review, forecast, draft outreach, prospect research, competitive intelligence | references/sales.md | | PRODUCTIVITY | Productivity, task management, daily plan, weekly review, meeting agenda, focus time, goal setting, standup | references/productivity.md | | PRODUCT | Product management, feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | references/product-management.md |

Reference Loading Table

Load references based on the detected mode. Load only the references required by the mode.

| Signal | Mode | Reference | |--------|------|-----------| | Market entry, partnerships, resource allocation, opportunity | STRATEGY | references/strategic-frameworks.md, references/decision-matrices.md | | Build vs buy, vendor, SaaS, tech stack, architecture | TECHNOLOGY | references/tco-framework.md, references/vendor-evaluation.md | | Content, audience, SEO, marketing, brand, community | GROWTH | references/audience-segmentation.md, references/channel-evaluation.md | | Competitor, market landscape, positioning, differentiation | COMPETITIVE | references/competitive-mapping.md, references/market-positioning.md | | Feasibility, effort, ROI, priority, go/no-go | EVALUATION | references/feasibility-scoring.md, references/roi-frameworks.md | | Ticket triage, support response, KB article, escalation, customer research | SUPPORT | references/customer-support.md | | Journal entry, reconciliation, variance, financial statements, audit, SOX | FINANCE | references/finance.md | | Recruiting, performance review, compensation, hiring, onboarding, org planning | HR | references/hr.md | | Contract review, compliance check, NDA, legal risk, legal brief, DSGVO, GoBD | LEGAL | references/legal.md | | Vendor review, runbook, process documentation, risk assessment, capacity plan, change management | OPERATIONS | references/operations.md | | Call prep, pipeline review, forecast, draft outreach, prospect research | SALES | references/sales.md | | Task management, daily plan, weekly review, meeting agenda, goal setting, standup | PRODUCTIVITY | references/productivity.md | | Feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | PRODUCT | references/product-management.md |

Instructions

For each mode, load the corresponding reference file for the full framework and instructions:

• STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION: Load references/csuite.md
• SUPPORT: Load references/customer-support.md
• FINANCE: Load references/finance.md
• HR: Load references/hr.md
• LEGAL: Load references/legal.md
• OPERATIONS: Load references/operations.md
• SALES: Load references/sales.md
• PRODUCTIVITY: Load references/productivity.md
• PRODUCT: Load references/product-management.md

Error Handling

| Error | Cause | Solution | |-------|-------|----------| | Too many options | 5+ options creating paralysis | Eliminate obviously inferior options first. Get to 2-4 before running full framework. | | Not enough information | User cannot answer framing questions | Identify 2-3 critical unknowns. Recommend time-boxed research sprint before deciding. | | Analysis paralysis | Keeps adding criteria or second-guessing | Apply reversibility test. If reversible, recommend best current option with checkpoint. | | Emotional attachment | User has already decided, wants validation | Name the pattern directly. Ask: stress-test the choice, or genuinely evaluate all options? |

References

| Reference | When to Load | Content | |-----------|-------------|---------| | references/csuite.md | Any executive strategy mode | Full C-suite decision support frameworks: STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION | | references/strategic-frameworks.md | STRATEGY mode | Porter's Five Forces, SWOT scoring, OKR alignment matrices | | references/decision-matrices.md | STRATEGY mode | Weighted decision matrices, ICE/RICE scoring, pre-mortem templates | | references/tco-framework.md | TECHNOLOGY mode | TCO templates, hidden cost checklists, migration cost models | | references/vendor-evaluation.md | TECHNOLOGY mode | Vendor scorecards, RFP criteria, red flag detection, contract checklist | | references/audience-segmentation.md | GROWTH mode | ICP scoring matrix, persona templates, segmentation frameworks | | references/channel-evaluation.md | GROWTH mode | Channel scoring matrices, CAC/LTV models, funnel stage mapping | | references/competitive-mapping.md | COMPETITIVE mode | Landscape map templates, feature matrices, activity tracker | | references/market-positioning.md | COMPETITIVE mode | Positioning maps, differentiation scoring, win/loss frameworks | | references/feasibility-scoring.md | EVALUATION mode | Three-dimension feasibility model, confidence calibration, decision tree | | references/roi-frameworks.md | EVALUATION mode | T-shirt sizing, three-point estimation, risk-adjusted NPV | | references/customer-support.md | SUPPORT mode | Triage, response drafting, KB articles, escalation, customer research | | references/finance.md | FINANCE mode | Journal entries, reconciliation, variance analysis, financial statements, audit/SOX | | references/hr.md | HR mode | Recruiting, performance management, compensation, org planning, people analytics | | references/legal.md | LEGAL mode | Contract review, compliance, NDA triage, risk assessment, legal writing | | references/operations.md | OPERATIONS mode | Runbooks, risk assessment, vendor management, process docs, change management, compliance | | references/sales.md | SALES mode | Call prep, pipeline analysis, outreach, competitive intelligence, forecasting | | references/productivity.md | PRODUCTIVITY mode | Task management, daily/weekly planning, meeting optimization, status updates, goals | | references/product-management.md | PRODUCT mode | Feature specs, roadmaps, stakeholder updates, research synthesis, metrics, sprint planning |