lylo/support
.codex/skills/support/SKILL.md
Investigate a customer support email and draft a reply. Use when the user pastes a customer message, bug report, billing question, feature request, or how-to question.
$ install --global
skillsauthnpx skillsauth add lylo/pagecord supportInstall this skill globally with one command. Works with Claude Code, Cursor, and Windsurf.
Security Scan Results
3 of 9 scanners reported clean
Some scanners were skipped, did not run, or reported a non-clean status. Review each row below.
3
Scanners Passed
9
Scanners in report
Clean
TrivyContainer and dependency vulnerability scanner
95%
Clean
SemgrepStatic code analysis for vulnerabilities
95%
Clean
mcp-scan (Snyk)Model Context Protocol security validation
95%
Skipped
Snyk (dep)Open source security scanning
50%
Skipped
Socket.devSupply chain security analysis
50%
Skipped
VirusTotalMulti-engine malware detection
50%
Skipped
CrowdStrikeAdvanced threat intelligence
50%
Skipped
OSV-ScannerOpen Source Vulnerability database check
50%
Skipped
OWASP Dep-Check
50%
Last scanned: Apr 16, 2026, 9:43 PM14.9s1 file scanned
SKILL.md
- name:
- support
- description:
- Investigate a customer support email and draft a reply. Use when the user pastes a customer message, bug report, billing question, feature request, or how-to question.
Support
Provide two sections:
Internal NotesDraft Response
Workflow
- Classify the request: bug, how-to, feature request, or account/billing.
- Investigate the relevant code paths in the repo.
- When helpful, check existing help content before inventing an answer.
- For bugs, identify the likely root cause or the narrowest plausible set of causes.
- For billing, remember Paddle handles payment processing.
- For subscription/trial questions, check the premium/trial rules in the repo.
Output rules
Internal Notesshould be concise and practical: findings, likely cause, relevant files, and any follow-up commands if needed.Draft Responseshould be plain text, customer-ready, and specific to the issue.- Keep the draft friendly and direct.
- Use en-dashes, not em dashes.
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