cloverhound/webex-cli/cc

Webex Contact Center

Commands: webex cc <resource> <action> [flags]
Alias: webex contact-center <resource> <action>

--orgid is auto-populated from the logged-in user's org. Use --orgid=<uuid> (with =) only when overriding. Both UUID and base64 org ID formats are accepted.

Resources

| Resource | Common operations | |---|---| | site | list, create, get-id, update-id, delete-id | | entry-point | list, create, get-id, update-id, delete-id | | contact-service-queue | list, create, get-id, update-id, delete-id | | team | list, create, get-id, update-id, delete-id | | users | list, get-id, get-along-profile-id, patch-id, update-id | | agents | login, logout, state-change, get-activities, get-statistics | | flow | list, export, import, publish | | audio-files | list, get-id, create, update-id, delete-id | | global-variables | list, create, get-id, update-id, delete-id | | business-hour | list, create, get-id, update-id, delete-id | | auxiliary-code | list, create, get-id, update-id, delete-id | | desktop-profile | list, create, get-id, update-id, delete-id | | desktop-layout | list, create, get-id, update-id, delete-id | | skill | list, create, get-id, update-id, delete-id | | skill-profile | list, create, get-id, update-id, delete-id | | multimedia-profile | list, create, get-id, update-id, delete-id | | dial-plan | list, create, get-id, update-id, delete-id | | dial-number | list, list-dialed-mapping, get-id | | outdial-ani | list, create, get-id, update-id, delete-id | | address-book | list, create, get-id, update-id, delete-id | | holiday-list | list, create, get-id, update-id, delete-id |

RSQL Filtering (All Config Resources)

All config list commands support --filter (RSQL) and --search (keyword):

# Exact match
webex cc site list --filter='name=="Site A"'

# Not equal
webex cc site list --filter='name!="Site A"'

# In list
webex cc site list --filter='id=in=("<id1>","<id2>")'

# Keyword search
webex cc site list --search="Sales"

# Pagination
webex cc site list --page=0 --page-size=100
webex cc site list --paginate   # auto-paginate

Filter value gotcha: values with spaces must be quoted. Use --filter= (with =) to avoid shell quoting issues.

Sites, Entry Points, Queues, Teams

These resources all follow the same pattern:

# List
webex cc site list [--filter <rsql>] [--search <text>] [--page <n>] [--page-size <n>]
webex cc entry-point list [same flags]
webex cc contact-service-queue list [same flags + --desktop-profile-filter true]
webex cc team list [same flags]

# Get by ID
webex cc site get-id --id <id>
webex cc entry-point get-id --id <id>
webex cc contact-service-queue get-id --id <id>
webex cc team get-id --id <id>

# Create / update / delete
webex cc site create --body '{...}'
webex cc site update-id --id <id> --body '{...}'
webex cc site delete-id --id <id>

# List references (what uses this resource)
webex cc site list-references --id <id>

# Bulk operations
webex cc site bulk-export
webex cc site bulk-save --body '[{...},{...}]'

Users

# List users (agents / admins)
webex cc users list [flags]
  --filter <rsql>            # e.g. id=="<id>"
  --search <text>            # firstName, lastName, email
  --page <n>
  --page-size <n>
  --queue-id <id>            # filter by queue assignment
  --user-in-queue assigned|unassigned
  --supervisor-managed-agents-only true

# Get user with profile
webex cc users get-id --id <id>
webex cc users get-along-profile-id --id <id>
webex cc users get-ci-id --ci-id <ciUserId>

# Update user (agent settings, team, profile)
webex cc users patch-id --id <id> --body '{...}'
webex cc users update-id --id <id> --body '{...}'

# Bulk
webex cc users bulk-export
webex cc users bulk-partial-update --body '[{...}]'

Agents (Live Session Control)

These operate on active agent desktop sessions — not config data.

# Login / logout desktop
webex cc agents login --body '{"dialNumber":"<ext>","roles":["AGENT"],"teamId":"<id>"}'
webex cc agents logout --body '{"logoutReason":"End of shift","agentId":"<id>"}'

# Change agent state (Available / Idle)
webex cc agents state-change --body '{"state":"AVAILABLE","channelType":["telephony"]}'
webex cc agents state-change --body '{"state":"IDLE","auxCodeId":"<id>","channelType":["telephony"]}'

# Activity and statistics (max 24-hour window per request)
webex cc agents get-activities --last 8h [--agent-ids <id1,id2>] [--channel-types telephony,chat]
webex cc agents get-statistics --last 8h --interval 15 [--agent-ids <id1,id2>]

# Buddy list
webex cc agents buddy-list --body '{"agentProfileId":"<id>","mediaType":"telephony","state":"AVAILABLE"}'

Flows

# List flows
webex cc flow list [--partial-name-search <text>] [--flow-type FLOW|SUBFLOW] [--page <n>] [--size <n>]

# Export (download flow JSON)
webex cc flow export --flow-id <id> [--version draft|latest|<versionId>] > flow.json

# Import (upload flow JSON)
webex cc flow import --overwrite yes [--flow-type FLOW]
# Note: import reads the body from stdin or --body-file

# Publish a flow
webex cc flow publish --flow-id <id> --body '{"comment":"Promoting to live"}'

Audio Files

# List
webex cc audio-files list [--filter <rsql>] [--search <text>]

# Get with download URL
webex cc audio-files get-id --id <id> --include-url true

# Create / upload
webex cc audio-files create --body '{"name":"Main Greeting","description":"..."}'
# After creating, upload the WAV via update
webex cc audio-files update-id --id <id> --body '{...}'

# Delete
webex cc audio-files delete-id --id <id>

Configuration Resources

All of these (global-variables, business-hour, auxiliary-code, desktop-profile, desktop-layout, skill, skill-profile, multimedia-profile, dial-plan, outdial-ani, address-book, holiday-list) follow the same pattern:

webex cc <resource> list [--filter <rsql>] [--search <text>] [--page <n>] [--page-size <n>]
webex cc <resource> get-id --id <id>
webex cc <resource> create --body '{...}'
webex cc <resource> update-id --id <id> --body '{...}'
webex cc <resource> delete-id --id <id>
webex cc <resource> list-references --id <id>
webex cc <resource> bulk-export
webex cc <resource> bulk-save --body '[{...}]'
webex cc <resource> purge-inactive     # removes soft-deleted records (most resources)

Dial Numbers (exception — no CRUD)

# List DN→EP mappings
webex cc dial-number list-dialed-mapping [--filter <rsql>]
webex cc dial-number list [--filter <rsql>]
webex cc dial-number get-id --id <id>

Outdial ANI (has entries sub-resource)

webex cc outdial-ani list
webex cc outdial-ani get-id --id <id>
webex cc outdial-ani list-entry --id <id>          # list ANI entries under an outdial ANI
webex cc outdial-ani create-entry --body '{...}'
webex cc outdial-ani delete-entry-id --id <entryId>

Address Book (has entries sub-resource)

webex cc address-book list
webex cc address-book get-id --id <id>
webex cc address-book list-entry --id <id>         # list contacts
webex cc address-book create-entry --body '{...}'
webex cc address-book bulk-save-entry --body '[{...}]'
webex cc address-book update-entry-id --id <entryId> --body '{...}'
webex cc address-book delete-entry-id --id <entryId>

Key Gotchas

1. --orgid=VALUE syntax — always use = (equals) with --orgid, not a space: --orgid="<uuid>" not --orgid "<uuid>". Shell quoting issues cause silent failures with the space form.

2. RSQL values with spaces — wrap values in double quotes inside the RSQL expression: --filter='name=="Site A"'.

3. get-id not get — most CC resources use get-id --id <id> (not get --<resource>-id). The agents resource is an exception: it has no list or get-id commands, only session control operations.

4. flow has no CRUD — flow only has list, export, import, publish. To create or edit flows, use Webex Contact Center Flow Designer in Control Hub.

5. Agent statistics time window — agents get-activities and get-statistics enforce a 24-hour max window per request. Use multiple calls to cover longer periods.

6. Purge vs delete — delete-id soft-deletes. purge-inactive permanently removes soft-deleted records for resources that support it.

<!-- codegen:start -->

Command Reference

Auto-generated from Postman collections. Run make codegen to update.

agent-wellbeing

| Command | Flags | |---|---| | get-burnout-id | --orgid (required), --id (required) | | list-burnout | --orgid (required), --filter, --attributes, --page, --page-size | | subscribe-realtime-burnout-events | --destination-url, --event-types, --name, --description, --secret, --org-id, --body, --body-file | | record-realtime-burnout-events | --body, --body-file | | update-burnout-id | --orgid (required), --id (required), --agent-inclusion-type, --enabled, --organization-id, --version, --wellness-break-reminders, --created-time, --last-updated-time, --body, --body-file |

auto-csat

| Command | Flags | |---|---| | get-mapped-question-id | --orgid (required), --auto-csat-id (required), --id (required) | | get-id | --orgid (required), --id (required) | | list | --orgid (required), --filter, --attributes, --page, --page-size | | list-mapped-question | --orgid (required), --auto-csat-id (required), --filter, --attributes, --page, --page-size | | create-mapped-question | --orgid (required), --auto-csat-id (required), --question-id, --questionnaire-id, --organization-id, --id, --version, --created-time, --last-updated-time, --body, --body-file | | bulk-save-mapped-question | --orgid (required), --auto-csat-id (required), --body, --body-file | | update-id | --orgid (required), --id (required), --agent-inclusion-type, --enabled, --selected-global-variable-id, --survey-data-source, --organization-id, --version, --created-time, --last-updated-time, --body, --body-file | | delete-mapped-question-id | --orgid (required), --auto-csat-id (required), --id (required) |

generated-summaries

| Command | Flags | |---|---| | get-id | --orgid (required), --id (required) | | list | --orgid (required), --filter, --attributes, --page, --page-size | | update-id | --orgid (required), --id (required), --organization-id, --version, --call-drop-summaries-enabled, --virtual-agent-transfer-summaries-enabled, --consult-transfer-summaries-enabled, --agent-inclusion-type, --created-time, --last-updated-time, --body, --body-file |

business-hour

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --sort, --include-count, --single-object-response | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

holiday-list

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --sort, --include-count, --single-object-response | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

overrides

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --sort, --include-latest-override, --single-object-response | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

address-book

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | bulk-export | --orgid (required), --page, --page-size | | get-entry-id | --orgid (required), --address-book-id (required), --id (required) | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | list-entry | --orgid (required), --address-book-id (required), --filter, --attributes, --search, --page, --page-size | | create | --orgid (required), --name, --parent-type, --organization-id, --id, --version, --description, --site-id, --body, --body-file | | create-entry | --orgid (required), --address-book-id (required), --name, --number, --organization-id, --id, --version, --body, --body-file | | bulk-save-entry | --orgid (required), --address-book-id (required), --body, --body-file | | update-entry-id | --orgid (required), --address-book-id (required), --id (required), --name, --number, --organization-id, --version, --body, --body-file | | update-id | --orgid (required), --id (required), --name, --parent-type, --organization-id, --version, --description, --site-id, --body, --body-file | | delete-entry-id | --orgid (required), --address-book-id (required), --id (required) | | delete-id | --orgid (required), --id (required) |

audio-files

| Command | Flags | |---|---| | get-id | --orgid (required), --id (required), --include-url | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | create | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | patch-id | --orgid (required), --id (required), --description, --body, --body-file | | delete-id | --orgid (required), --id (required) |

auxiliary-code

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --desktop-profile-filter, --supervised-user-id | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --active, --default-code, --name, --work-type-code, --work-type-id, --organization-id, --id, --version, --description, --is-system-code, --burnout-inclusion, --system-default, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --active, --default-code, --name, --work-type-code, --work-type-id, --organization-id, --version, --description, --is-system-code, --burnout-inclusion, --system-default, --body, --body-file | | bulk-partial-update | --orgid (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

contact-number

| Command | Flags | |---|---| | list-all | --orgid (required) | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | create | --orgid (required), --number, --organization-id, --id, --version, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --number, --organization-id, --version, --body, --body-file | | delete-id | --orgid (required), --id (required) |

contact-service-queue

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --desktop-profile-filter, --provisioning-view, --single-object-response | | bulk-export | --orgid (required), --type, --page, --page-size | | list-skill-csqs-skill-profile | --orgid (required), --id (required) | | get-id | --orgid (required), --id (required), --agents-updated-info | | list-csq-references-id | --orgid (required), --id (required), --type, --page, --page-size | | list-agent-based | --orgid (required), --userid (required), --search, --page, --page-size | | list-skill-based | --orgid (required), --userid (required), --search, --page, --page-size | | list-team-based | --orgid (required), --userid (required), --search, --page, --page-size | | list-internal-skill-csqs-profile | --orgid (required), --id (required) | | list-team-csqs-team-id | --orgid (required), --id (required) | | list-agent-csqs-ci-user-id | --orgid (required), --ci-user-id (required) | | list-skill-csqs-ci-user-id | --orgid (required), --id (required) | | create | --orgid (required), --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | delete-csq-references | --orgid (required), --body, --body-file | | list-manually-assignable-csqs | --orgid (required), --agent-id, --team-id, --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | create-remove-agents-users-agent | --orgid (required), --id (required), --add, --remove, --body, --body-file | | list-mapping-summary-grouped-assistant-skill | --orgid (required), --page, --page-size, --assistant-skill-ids, --body, --body-file | | list-csqs-skills-profile | --orgid (required), --body, --body-file | | list-csqs-user-profile | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | bulk-partial-update | --orgid (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

desktop-layout

| Command | Flags | |---|---| | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response, --provisioning-view | | create | --orgid (required), --default-json-modified, --edited-by, --global, --json-file-content, --json-file-name, --name, --status, --validated, --organization-id, --id, --version, --description, --validated-time, --default-json-modified-time, --modified-time, --team-ids, --system-default, --created-time, --last-updated-time, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --default-json-modified, --edited-by, --global, --json-file-content, --json-file-name, --name, --status, --validated, --organization-id, --version, --description, --validated-time, --default-json-modified-time, --modified-time, --team-ids, --system-default, --created-time, --last-updated-time, --body, --body-file | | delete-id | --orgid (required), --id (required) |

desktop-profile

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

dial-number

| Command | Flags | |---|---| | list-dialed-mapping | --orgid (required), --filter, --attributes, --search, --page, --page-size, --include-entry-point-name | | bulk-export-dialed-mapping | --orgid (required), --page, --page-size | | list-dialed-dialed-mapping | --orgid (required) | | get-dialed-mapping-id | --orgid (required), --id (required) | | list-references-dialed-mapping | --orgid (required), --id (required), --type, --page, --page-size | | create-dialed-mapping | --orgid (required), --entry-point-id, --entry-point-name, --organization-id, --id, --version, --dialled-number, --extension, --routing-prefix, --esn, --route-point-id, --default-ani, --location, --region-id, --created-time, --last-updated-time, --dialled-number-digits, --body, --body-file | | bulk-save-dialed-mapping | --orgid (required), --body, --body-file | | update-dialed-mapping-id | --orgid (required), --id (required), --entry-point-id, --entry-point-name, --organization-id, --version, --dialled-number, --extension, --routing-prefix, --esn, --route-point-id, --default-ani, --location, --region-id, --created-time, --last-updated-time, --dialled-number-digits, --body, --body-file | | delete-all-dialed-mapping | --orgid (required) | | delete-dialed-mapping-id | --orgid (required), --id (required) |

dial-plan

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --active, --name, --regular-expression, --organization-id, --id, --version, --description, --prefix, --stripped-chars, --system-default, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --active, --name, --regular-expression, --organization-id, --version, --description, --prefix, --stripped-chars, --system-default, --body, --body-file | | delete-id | --orgid (required), --id (required) |

entry-point

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --desktop-profile-filter, --provisioning-view, --include-count, --single-object-response | | bulk-export | --orgid (required), --type, --page, --page-size | | get-id | --orgid (required), --id (required), --include-names | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

global-variables

| Command | Flags | |---|---| | bulk-export | --orgid (required), --page, --page-size | | get-reportable-count | --orgid (required) | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | create | --orgid (required), --active, --agent-editable, --agent-viewable, --default-value, --name, --reportable, --variable-type, --organization-id, --id, --version, --description, --sensitive, --desktop-label, --system-default, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --active, --agent-editable, --agent-viewable, --default-value, --name, --reportable, --variable-type, --organization-id, --version, --description, --sensitive, --desktop-label, --system-default, --body, --body-file | | delete-id | --orgid (required), --id (required) |

multimedia-profile

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

outdial-ani

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response | | bulk-export | --orgid (required), --page, --page-size | | list-entry | --orgid (required), --filter, --attributes, --search, --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | get-entry-id | --orgid (required), --out-dial-ani-id (required), --id (required) | | list-entry-2 | --orgid (required), --out-dial-ani-id (required), --filter, --attributes, --search, --page, --page-size | | create | --orgid (required), --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | create-entry | --orgid (required), --out-dial-ani-id (required), --name, --number, --organization-id, --id, --version, --default-anientry, --created-time, --last-updated-time, --body, --body-file | | bulk-save-entry | --orgid (required), --out-dial-ani-id (required), --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | update-entry-id | --orgid (required), --out-dial-ani-id (required), --id (required), --name, --number, --organization-id, --version, --default-anientry, --created-time, --last-updated-time, --body, --body-file | | delete-id | --orgid (required), --id (required) | | delete-entry-id | --orgid (required), --out-dial-ani-id (required), --id (required) |

site

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --active, --multimedia-profile-id, --name, --organization-id, --id, --version, --description, --system-default, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --active, --multimedia-profile-id, --name, --organization-id, --version, --description, --system-default, --body, --body-file | | delete-id | --orgid (required), --id (required) |

skill

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --active, --name, --service-level-threshold, --skill-type, --organization-id, --id, --version, --description, --enum-skill-values, --dynamic-skill, --created-time, --last-updated-time, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | populate-json-attributes-field-skill-id-org | --orgid (required), --id (required) | | update-id | --orgid (required), --id (required), --active, --name, --service-level-threshold, --skill-type, --organization-id, --version, --description, --enum-skill-values, --dynamic-skill, --created-time, --last-updated-time, --body, --body-file | | delete-id | --orgid (required), --id (required) |

skill-profile

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required), --include-skill-details | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --active-skills, --name, --organization-id, --id, --version, --description, --active-enum-skills, --created-time, --last-updated-time, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --active-skills, --name, --organization-id, --version, --description, --active-enum-skills, --created-time, --last-updated-time, --body, --body-file | | delete-id | --orgid (required), --id (required) |

team

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --supervisor-view, --provisioning-view, --single-object-response | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | create | --orgid (required), --active, --name, --rank-queues-for-team, --site-id, --team-status, --team-type, --organization-id, --id, --version, --dialed-number, --capacity, --desktop-layout-id, --skill-profile-id, --multi-media-profile-id, --user-ids, --description, --system-default, --queue-rankings, --created-time, --last-updated-time, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --active, --name, --rank-queues-for-team, --site-id, --team-status, --team-type, --organization-id, --version, --dialed-number, --capacity, --desktop-layout-id, --skill-profile-id, --multi-media-profile-id, --user-ids, --description, --system-default, --queue-rankings, --created-time, --last-updated-time, --body, --body-file | | delete-id | --orgid (required), --id (required) |

user-profiles

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required), --include-names | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | get-acl-id | --orgid (required), --id (required), --names | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | create | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

users

| Command | Flags | |---|---| | list | --orgid (required), --filter, --attributes, --search, --page, --page-size, --supervisor-managed-agents-only, --single-object-response, --buddy-team-agents-only, --user-in-queue, --queue-id, --include-aimapping-count, --include-dynamic-skills-limit-reached | | bulk-export | --orgid (required), --page, --page-size | | get-ci-id | --orgid (required), --id (required), --include-user-profile, --include-names | | list-along-profile | --orgid (required) | | get-along-profile-id | --orgid (required), --id (required) | | get-id | --orgid (required), --id (required), --include-count, --include-user-profile-type, --include-skill-profile-audit, --include-reskill-audit-info, --include-skill-details | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | get-dynamic-skill-id | --orgid (required), --skill-id (required), --search, --page, --page-size | | get-agents-matching-skill-requirements | --orgid (required), --search, --page, --page-size, --condition, --skill-id, --skill-value, --organization-id, --id, --version, --skill-name, --skill-type, --weight, --dynamic-skill, --created-time, --last-updated-time, --body, --body-file | | get-ids | --orgid (required), --page, --page-size, --user-ids, --search, --queue-id, --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | bulk-partial-update | --orgid (required), --body, --body-file | | patch-id | --orgid (required), --id (required), --value-type, --body, --body-file | | bulk-update-dynamic-skills | --orgid (required), --skill-id (required), --body, --body-file | | reskill-agents | --orgid (required), --id (required), --body, --body-file |

work-types

| Command | Flags | |---|---| | bulk-export | --orgid (required), --page, --page-size | | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | create | --orgid (required), --active, --name, --work-type-code, --organization-id, --id, --version, --description, --system-default, --body, --body-file | | bulk-save | --orgid (required), --body, --body-file | | purge-inactive | --orgid (required), --next-start-id | | update-id | --orgid (required), --id (required), --active, --name, --work-type-code, --organization-id, --version, --description, --system-default, --body, --body-file | | delete-id | --orgid (required), --id (required) |

data-sources

| Command | Flags | |---|---| | get-all | — | | get-schemas | — | | get-schema | --schema-id (required) | | get | --data-source-id (required) | | register | --audience, --nonce, --schema-id, --subject, --token-lifetime-minutes, --url, --body, --body-file | | update | --data-source-id (required), --audience, --error-message, --nonce, --schema-id, --status, --subject, --token-lifetime-minutes, --url, --body, --body-file | | delete | --data-source-id (required) |

estimated-wait-time

| Command | Flags | |---|---| | get | --queue-id, --lookback-minutes, --max-cv, --min-valid-samples, --org-id |

notification

| Command | Flags | |---|---| | subscribe | --is-keep-alive-enabled, --client-type, --allow-multi-login, --force, --body, --body-file |

queues

| Command | Flags | |---|---| | get-statistics | --from, --to, --interval, --queue-ids, --org-id, --last |

realtime

| Command | Flags | |---|---| | subscribe-notification | --is-keep-alive-enabled, --client-type, --allow-multi-login, --force, --body, --body-file |

subscriptions

| Command | Flags | |---|---| | list-v1 | --org-id | | list-v2 | --org-id | | get-v1 | --id (required), --org-id | | get-v2 | --id (required), --org-id | | list-event-types-v1 | --org-id | | list-event-types-v2 | --org-id | | register-v1 | --destination-url, --event-types, --name, --description, --secret, --org-id, --body, --body-file | | register-v2 | --destination-url, --event-types, --name, --resource-version, --description, --secret, --org-id, --body, --body-file | | update-v1 | --id (required), --description, --event-types, --destination-url, --status, --secret, --org-id, --body, --body-file | | update-v2 | --id (required), --resource-version, --description, --event-types, --destination-url, --status, --secret, --org-id, --body, --body-file | | delete-v1 | --id (required), --org-id | | delete-v2 | --id (required), --org-id |

agents

| Command | Flags | |---|---| | get-activities | --agent-ids, --team-ids, --channel-types, --from, --to, --page-size, --page, --org-id, --last | | get-statistics | --from, --to, --interval, --agent-ids, --org-id, --last | | login | --dial-number, --roles, --team-id, --is-extension, --device-type, --device-id, --body, --body-file | | reload | — | | buddy-list | --agent-profile-id, --media-type, --state, --body, --body-file | | logout | --logout-reason, --agent-id, --body, --body-file | | state-change | --channel-type, --state, --aux-code-id, --reason, --agent-id, --body, --body-file |

call-monitoring

| Command | Flags | |---|---| | get-sessions | — | | create-request | --id, --monitor-type, --task-id, --queue-ids, --teams, --sites, --agents, --tracking-id, --invisible-mode, --body, --body-file | | barge-in-request | --task-id (required) | | end-request | --task-id (required) | | hold-request | --task-id (required) | | unhold-request | --task-id (required) | | delete-request | --request-id (required) |

tasks

| Command | Flags | |---|---| | get | --channel-types, --from, --to, --page-size, --org-id, --last | | create | --body, --body-file | | accept | --task-id (required) | | end | --task-id (required) | | wrap-up | --task-id (required), --wrap-up-reason, --aux-code-id, --body, --body-file | | hold | --task-id (required), --media-resource-id, --body, --body-file | | resume | --task-id (required), --media-resource-id, --body, --body-file | | reject | --task-id (required), --media-resource-id, --body, --body-file | | pause-recording | --task-id (required) | | resume-recording | --task-id (required), --auto-resumed, --body, --body-file | | transfer | --task-id (required), --to, --destination-type, --body, --body-file | | consult-task | --task-id (required), --to, --destination-type, --hold-participants, --body, --body-file | | consult-conference | --task-id (required), --to, --agent-id, --destination-type, --body, --body-file | | consult-transfer | --task-id (required), --to, --destination-type, --body, --body-file | | consult-accept | --task-id (required) | | assign | --task-id (required) | | consult-end | --task-id (required), --queue-id, --body, --body-file | | exit-conference | --task-id (required) | | accept-preview | --campaign-id (required), --task-id (required) | | skip-preview | --campaign-id (required), --task-id (required) | | delete-preview | --campaign-id (required), --task-id (required) | | update-2 | --task-id (required), --body, --body-file | | update | --task-id (required), --body, --body-file |

journey

| Command | Flags | |---|---| | get-workspace | --workspace-id (required) | | get-template-searched-template-id | --workspace-id (required), --template-id (required) | | get-wxcc-subscription | --workspace-id (required) | | get-all-workspaces | --filter, --sort-by, --sort, --page, --page-size | | get-all-template | --workspace-id (required), --filter, --sort, --sort-by, --page, --page-size | | get-all-person | --workspace-id (required), --person-id, --filter, --sort-by, --sort, --page, --page-size | | get-all-actions | --workspace-id (required), --sort-by, --sort, --page, --page-size | | get-template-searched-template-name | --workspace-id (required), --template-name (required) | | search-identity-aliases | --workspace-id (required), --aliases (required), --sort-by, --sort, --page, --page-size | | get-all-actions-template | --workspace-id (required), --template-id (required) | | get-action-name | --workspace-id (required), --template-id (required), --action-name (required) | | get-action-actionid | --workspace-id (required), --template-id (required), --action-id (required) | | get-historic-profile-view-template-name | --workspace-id (required), --person-id (required), --template-name (required) | | get-historic-profile-view | --workspace-id (required), --person-id (required), --template-id (required) | | get-historic-profile-view-identity-template-name | --workspace-id (required), --identity (required), --template-name (required) | | get-historic-profile-view-identity-template-id | --workspace-id (required), --identity (required), --template-id (required) | | stream-profile-views-template-name | --workspace-id (required), --identity (required), --template-name (required) | | stream-profile-views | --workspace-id (required), --identity (required), --template-id (required) | | get-historic-events | --workspace-id (required), --identity, --sort-by, --sort, --filter, --data, --page, --page-size | | stream-events-identity | --workspace-id (required), --identity (required), --filter, --data | | create-wxcc-subscription | --workspace-id (required) | | create-workspace | --organization-id, --description, --name, --body, --body-file | | create-template | --workspace-id (required), --body, --body-file | | create-person | --workspace-id (required), --first-name, --last-name, --phone, --email, --temporary-id, --customer-id, --body, --body-file | | merges-identities-primary-identity | --workspace-id (required), --primary-person-id (required), --person-ids-to-merge, --body, --body-file | | creates-merges-aliases-individual-jds | --workspace-id (required), --first-name, --last-name, --phone, --email, --temporary-id, --customer-id, --body, --body-file | | create-action | --workspace-id (required), --template-id (required), --body, --body-file | | event-posting | --workspace-id, --body, --body-file | | update-workspace | --workspace-id (required), --description, --name, --body, --body-file | | update-profileviewtemplate | --workspace-id (required), --template-id (required), --body, --body-file | | update-action | --workspace-id (required), --template-id (required), --action-id (required), --body, --body-file | | create-remove-replace-person | --workspace-id (required), --person-id (required), --body, --body-file | | create-one-more-identities-person | --workspace-id (required), --person-id (required), --phone, --email, --temporary-id, --customer-id, --body, --body-file | | delete-one-more-identities-person | --workspace-id (required), --person-id (required), --body, --body-file | | delete-workspace | --workspace-id (required) | | delete-template-template-id | --workspace-id (required), --template-id (required) | | delete-person-id | --workspace-id (required), --person-id (required) | | delete-wxcc-subscription | --workspace-id (required) | | delete-action-configuration-actionid | --workspace-id (required), --template-id (required), --action-id (required) |

campaign-manager

| Command | Flags | |---|---| | start-request | --body, --body-file | | update-request | --campaign-id (required), --dialing-rate, --dialing-list-fetch-url, --outdial-ani, --campaign-name, --auth-token, --no-answer-ring-limit, --max-dialing-rate, --reservation-percentage, --preview-offer-timeout, --preview-offer-timeout-auto-action, --preview-actions-disabled, --body, --body-file | | stop-request | --campaign-id (required) |

captures

| Command | Flags | |---|---| | list | --body, --body-file |

flow

| Command | Flags | |---|---| | list | --org-id (required), --project-id (required), --flow-type, --ids, --page, --partial-name-search, --size, --include-pagination | | export | --org-id (required), --project-id (required), --flow-id (required), --version | | publish | --org-id (required), --project-id (required), --flow-id (required), --comment, --tag-ids, --body, --body-file | | import | --org-id (required), --project-id (required), --overwrite, --flow-type |

callbacks

| Command | Flags | |---|---| | get-scheduled | --org-id (required), --callback-number, --assignee-agent, --page, --page-size, --sort-by, --sort-order | | get-scheduled-id | --org-id (required), --id (required) | | schedule | --org-id (required), --customer-name, --callback-number, --timezone, --schedule-date, --start-time, --end-time, --queue-id, --callback-reason, --source-interaction, --assignee-agent, --body, --body-file | | update-scheduled-id | --org-id (required), --id (required), --customer-name, --callback-number, --timezone, --schedule-date, --start-time, --end-time, --queue-id, --callback-reason, --source-interaction, --assignee-agent, --body, --body-file | | delete-scheduled-id | --org-id (required), --id (required) |

ai-feature

| Command | Flags | |---|---| | get-id | --orgid (required), --id (required) | | list | --orgid (required), --filter, --attributes, --page, --page-size | | get-question-mapped-autocsat-id | --orgid (required), --id (required) | | list-question-mapped-autocsat | --orgid (required), --filter, --attributes, --page, --page-size | | create-question-mapped-autocsat | --orgid (required), --question-id, --questionnaire-id, --organization-id, --id, --version, --created-time, --last-updated-time, --body, --body-file | | bulk-save-question-mapped-autocsat | --orgid (required), --body, --body-file | | patch-id | --orgid (required), --id (required), --body, --body-file | | delete-question-mapped-autocsat-id | --orgid (required), --id (required) |

agent-personal-greeting-files

| Command | Flags | |---|---| | get-id-v2-api | --orgid (required), --id (required), --include-url | | list | --orgid (required), --filter, --search, --attributes, --page, --page-size, --include-agent-details | | create-v2-api | --orgid (required), --body, --body-file | | delete-references-1 | --orgid (required), --body, --body-file | | update-id-v2-api | --orgid (required), --id (required), --body, --body-file | | patch-id-v2-api | --orgid (required), --id (required), --attribute-tag, --greeting-purpose-id, --body, --body-file | | delete-id-v2-api | --orgid (required), --id (required) |

journey-customer-identification

| Command | Flags | |---|---| | get-all-person | --workspace-id (required), --person-id, --filter, --sort-by, --sort, --page, --page-size | | search-identity-aliases | --workspace-id (required), --aliases (required), --sort-by, --sort, --page, --page-size | | create-person | --workspace-id (required), --first-name, --last-name, --phone, --email, --temporary-id, --customer-id, --body, --body-file | | merges-identities-primary-identity | --workspace-id (required), --primary-person-id (required), --person-ids-to-merge, --body, --body-file | | creates-merges-aliases-individual-jds | --workspace-id (required), --override, --first-name, --last-name, --phone, --email, --temporary-id, --customer-id, --social-id, --body, --body-file | | create-remove-replace-person | --workspace-id (required), --person-id (required), --body, --body-file | | create-one-more-identities-person | --workspace-id (required), --person-id (required), --phone, --email, --temporary-id, --customer-id, --body, --body-file | | delete-one-more-identities-person | --workspace-id (required), --person-id (required), --body, --body-file | | delete-person-id | --workspace-id (required), --person-id (required) |

journey-data-ingestion

| Command | Flags | |---|---| | event-posting | --workspace-id, --body, --body-file |

journey-profile-creation-insights

| Command | Flags | |---|---| | get-template-searched-template-id | --workspace-id (required), --template-id (required) | | get-all-template | --workspace-id (required), --filter, --sort, --sort-by, --page, --page-size | | get-template-searched-template-name | --workspace-id (required), --template-name (required) | | get-historic-view-template-name | --workspace-id (required), --person-id (required), --template-name (required) | | get-historic-view | --workspace-id (required), --person-id (required), --template-id (required) | | get-historic-view-template-name-2 | --workspace-id (required), --identity (required), --template-name (required) | | get-historic-view-template-id | --workspace-id (required), --identity (required), --template-id (required) | | stream-views-template-name | --workspace-id (required), --identity (required), --template-name (required) | | stream-views-template-id | --workspace-id (required), --identity (required), --template-id (required) | | get-historic-events | --workspace-id (required), --identity, --sort-by, --sort, --filter, --data, --page, --page-size | | stream-events-identity | --workspace-id (required), --identity (required), --filter, --data | | create-template | --workspace-id (required), --body, --body-file | | update-profileviewtemplate | --workspace-id (required), --template-id (required), --body, --body-file | | delete-template-template-id | --workspace-id (required), --template-id (required) |

journey-subscription

| Command | Flags | |---|---| | get-wxcc | --workspace-id (required) | | create-wxcc | --workspace-id (required) | | delete-wxcc | --workspace-id (required) |

journey-trigger-actions

| Command | Flags | |---|---| | get-all | --workspace-id (required), --sort-by, --sort, --page, --page-size | | get-all-template | --workspace-id (required), --template-id (required) | | get-name | --workspace-id (required), --template-id (required), --action-name (required) | | get-actionid | --workspace-id (required), --template-id (required), --action-id (required) | | create | --workspace-id (required), --template-id (required), --body, --body-file | | update | --workspace-id (required), --template-id (required), --action-id (required), --body, --body-file | | delete-configuration-actionid | --workspace-id (required), --template-id (required), --action-id (required) |

journey-workspace-management

| Command | Flags | |---|---| | get | --workspace-id (required) | | get-all | --filter, --sort-by, --sort, --page, --page-size | | create | --description, --name, --body, --body-file | | update | --workspace-id (required), --description, --name, --body, --body-file | | delete | --workspace-id (required) |

dnc-management

| Command | Flags | |---|---| | get-phone-number-list | --dnc-list-name (required), --phone-number (required) | | create-phone-number-list | --dnc-list-name (required), --phone-number, --source, --reason, --body, --body-file | | delete-phone-number-list | --dnc-list-name (required), --phone-number (required) |

resource-collection

| Command | Flags | |---|---| | get-id | --orgid (required), --id (required) | | list-references | --orgid (required), --id (required), --type, --page, --page-size | | list | --orgid (required), --filter, --attributes, --search, --page, --page-size | | create | --orgid (required), --body, --body-file | | update-default | --orgid (required), --body, --body-file | | update-id | --orgid (required), --id (required), --body, --body-file | | bulk-partial-update | --orgid (required), --body, --body-file | | delete-id | --orgid (required), --id (required) |

contact-list-management

| Command | Flags | |---|---| | get-within-campaign | --campaign-id (required), --status, --source | | create | --campaign-id (required), --supported-channels, --activation-time-lag-minutes, --activation-date-time, --body, --body-file | | create-within | --campaign-id (required), --contact-list-id (required), --body, --body-file | | update-status-within | --campaign-id (required), --contact-list-id (required), --contact-id (required), --contact-status, --body, --body-file | | update-status | --campaign-id (required), --contact-list-id (required), --contact-list-status, --body, --body-file |

agent-summaries

| Command | Flags | |---|---| | list | --org-id, --interaction-id, --search-type, --body, --body-file | | list-2 | --org-id, --agent-ci-user-id, --search-type, --body, --body-file |

ai-assistant

| Command | Flags | |---|---| | get-suggestions | --body, --body-file |

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