astoryh/nanobot/skills/intercom-ticket-update
nanobot/skills/intercom-ticket-update/SKILL.md
```skill --- name: intercom-ticket-update description: Updates an Intercom ticket with a specified message. metadata: nanobot: emoji: 💬 category: communication tags: [intercom, ticket, update, messaging] dependencies: [] --- ## Intercom Ticket Update This skill allows you to update an existing Intercom ticket with a new message. It requires the ticket ID to be provided. **Instructions:** 1. **Identify the Ticket:** You must first know the ID of the Intercom ticket you wish
$ install --global
skillsauthnpx skillsauth add astoryh/pasb nanobot/skills/intercom-ticket-updateInstall this skill globally with one command. Works with Claude Code, Cursor, and Windsurf.
Security Scan Results
3 of 9 scanners reported clean
Some scanners were skipped, did not run, or reported a non-clean status. Review each row below.
3
Scanners Passed
9
Scanners in report
Clean
TrivyContainer and dependency vulnerability scanner
95%
Clean
SemgrepStatic code analysis for vulnerabilities
95%
Clean
mcp-scan (Snyk)Model Context Protocol security validation
95%
Skipped
Snyk (dep)Open source security scanning
50%
Skipped
Socket.devSupply chain security analysis
50%
Skipped
VirusTotalMulti-engine malware detection
50%
Skipped
CrowdStrikeAdvanced threat intelligence
50%
Skipped
OSV-ScannerOpen Source Vulnerability database check
50%
Skipped
OWASP Dep-Check
50%
Last scanned: Apr 3, 2026, 9:38 PM8.7s1 file scanned
SKILL.md
---
name: intercom-ticket-update
description: Updates an Intercom ticket with a specified message.
metadata:
nanobot:
emoji: 💬
category: communication
tags: [intercom, ticket, update, messaging]
dependencies: []
---
## Intercom Ticket Update
This skill allows you to update an existing Intercom ticket with a new message. It requires the ticket ID to be provided.
**Instructions:**
1. **Identify the Ticket:** You must first know the ID of the Intercom ticket you wish to update. This ID is a unique string of characters.
2. **Provide the Update Message:** Clearly state the message you want to add to the ticket. This message will be appended to the existing conversation.
3. **Execute:** The nanobot will attempt to update the specified Intercom ticket with the provided message.
**Example Input:**
Update Intercom ticket ID '1234567890' with the message 'Acknowledged the issue and escalating to engineering.'
**Expected Output (Success):**
Ticket '1234567890' updated successfully with the message 'Acknowledged the issue and escalating to engineering.'
**Expected Output (Failure):**
Error: Could not update ticket '1234567890'. Reason: Ticket not found.
**Error Handling:**
* **Ticket Not Found:** If the provided ticket ID does not exist, the nanobot will return an error indicating that the ticket was not found.
* **Invalid Ticket ID:** If the provided ticket ID is not a valid format, the nanobot will return an error indicating an invalid ticket ID.
* **Internal Error:** In the event of an unexpected error during the update process, the nanobot will return a generic error message.
**Important Considerations:**
* This skill assumes you have the necessary permissions to update Intercom tickets.
* The message will be appended to the existing conversation history.
* The nanobot does not currently support formatting or rich text within the update message. It will be treated as plain text.
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