anthropics/build-zoom-contact-center-app
partner-built/zoom-plugin/skills/contact-center/SKILL.md
Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.
$ install --global
skillsauthnpx skillsauth add anthropics/knowledge-work-plugins build-zoom-contact-center-appInstall this skill globally with one command. Works with Claude Code, Cursor, and Windsurf.
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Last scanned: Apr 10, 2026, 7:54 PM2.7s1 file scanned
SKILL.md
- name:
- build-zoom-contact-center-app
- description:
- Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.
/build-zoom-contact-center-app
Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.
Implementation guidance for Zoom Contact Center across:
- Contact Center apps in the Zoom client (Zoom Apps SDK path)
- Web channel embeds (chat/video/campaign)
- Native mobile SDKs (Android/iOS)
Official docs:
- https://developers.zoom.us/docs/contact-center/
- https://developers.zoom.us/docs/contact-center/web/sdk-reference/
- https://marketplacefront.zoom.us/sdk/contact/android/index.html
- https://marketplacefront.zoom.us/sdk/contact/ios/index.html
Routing Guardrail
- If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus
zoom-apps-sdk. - If the user is embedding chat/video widgets on a website, route to web/SKILL.md.
- If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.
- If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.
Quick Links
Start here:
- concepts/architecture-and-lifecycle.md
- scenarios/high-level-scenarios.md
- references/forum-top-questions.md
- references/versioning-and-compatibility.md
- references/samples-validation.md
- references/environment-variables.md
- troubleshooting/common-drift-and-breaks.md
- RUNBOOK.md
Platform skills:
- android/SKILL.md
- ios/SKILL.md
- web/SKILL.md
Documentation Structure
contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│ └── architecture-and-lifecycle.md
├── scenarios/
│ └── high-level-scenarios.md
├── references/
│ ├── versioning-and-compatibility.md
│ ├── samples-validation.md
│ └── environment-variables.md
├── troubleshooting/
│ └── common-drift-and-breaks.md
├── android/
│ ├── SKILL.md
│ ├── concepts/sdk-lifecycle.md
│ ├── examples/service-patterns.md
│ ├── references/android-reference-map.md
│ └── troubleshooting/common-issues.md
├── ios/
│ ├── SKILL.md
│ ├── concepts/sdk-lifecycle.md
│ ├── examples/service-patterns.md
│ ├── references/ios-reference-map.md
│ └── troubleshooting/common-issues.md
└── web/
├── SKILL.md
├── concepts/lifecycle-and-events.md
├── examples/app-context-and-state.md
├── references/web-reference-map.md
└── troubleshooting/common-issues.md
Common Lifecycle Pattern
- Initialize platform context early.
- Build a channel item (
entryIdfor chat/video/ZVA,apiKeyfor scheduled callback and campaign flows). - Get service/client instance.
- Register listeners/delegates before user interaction.
- Start flow (
fetchUI,startVideo, or web SDK open/show path). - Handle engagement state changes (
start,hold,resume,end) and context switching. - End flow and release resources (
endChat/endVideo,logout/logoff, uninitialize/release).
High-Level Scenarios
- Agent side-panel app that stores notes per
engagementIdand survives context switching. - Browser chat/video campaigns launched from web tags.
- Native mobile customer app for chat/video/scheduled callback.
- Campaign-driven channel selection (chat, ZVA, video, scheduled callback).
- Rejoin flow for dropped video engagements on mobile.
- Smart Embed CRM softphone with postMessage event contracts.
See scenarios/high-level-scenarios.md for details.
Chaining
- Auth and in-client app identity: ../zoom-apps-sdk/SKILL.md and ../oauth/SKILL.md
- Contact Center REST workflows: ../rest-api/SKILL.md
- Cobrowse on web voice/chat channels: ../cobrowse-sdk/SKILL.md
Environment Variables
- See references/environment-variables.md for standardized
.envkeys and where to find each value.
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