BuilderIO/pylon
templates/analytics/.builder/skills/pylon/SKILL.md
Look up customer support tickets and account history via Pylon. Use this skill when the user asks about support tickets, customer issues, or support history.
$ install --global
skillsauthnpx skillsauth add BuilderIO/agent-native pylonInstall this skill globally with one command. Works with Claude Code, Cursor, and Windsurf.
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Last scanned: Apr 16, 2026, 7:42 PM34.3s1 file scanned
SKILL.md
- name:
- pylon
- description:
- >
Pylon Integration (Support)
Connection
- Base URL:
https://api.usepylon.com - Auth:
Authorization: Bearer $PYLON_API_KEY - Env vars:
PYLON_API_KEY - Caching: 10-minute in-memory cache, max 120 entries
Server Lib & API Routes
- File:
server/lib/pylon.ts
Exported Functions
| Function | Description |
| --------------------- | ------------------------------------ |
| getAccounts(query?) | List/search accounts |
| getAccount(id) | Get single account |
| getIssues(params?) | List issues (30-day window enforced) |
| getContacts(query?) | Search contacts |
API Routes
| Route | Description |
| ------------------------- | -------------------- |
| GET /api/pylon/issues | List support tickets |
| GET /api/pylon/accounts | List accounts |
Script Usage
# Open support tickets for a customer
pnpm action pylon-issues --account="Example Corp" --state=open
# All issues
pnpm action pylon-issues --query=search_term
# List accounts
pnpm action pylon-issues --accounts
Key Patterns & Gotchas
getIssuesenforces a max 30-day window viastart_timeandend_timequery params (API requirement)- API returns
{ data: ... }wrappers or raw arrays — code handles both defensively - Pylon API exists in this analytics app (
code/) but the secretspylon.api_keyandpylon.api_secretreferenced elsewhere are in secrets manager, not env vars - No Pylon data in BigQuery — must query the API directly
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