0xranx/faq-support
templates/customer-support/skills/faq-support/SKILL.md
Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues.
$ install --global
skillsauthnpx skillsauth add 0xranx/golembot faq-supportInstall this skill globally with one command. Works with Claude Code, Cursor, and Windsurf.
Security Scan Results
3 of 9 scanners reported clean
Some scanners were skipped, did not run, or reported a non-clean status. Review each row below.
3
Scanners Passed
9
Scanners in report
Clean
TrivyContainer and dependency vulnerability scanner
95%
Clean
SemgrepStatic code analysis for vulnerabilities
95%
Clean
mcp-scan (Snyk)Model Context Protocol security validation
95%
Error
VirusTotalMulti-engine malware detection
70%
Skipped
Snyk (dep)Open source security scanning
50%
Skipped
Socket.devSupply chain security analysis
50%
Skipped
CrowdStrikeAdvanced threat intelligence
50%
Skipped
OSV-ScannerOpen Source Vulnerability database check
50%
Skipped
OWASP Dep-Check
50%
Last scanned: Mar 24, 2026, 1:59 PM45.1s1 file scanned
SKILL.md
- name:
- faq-support
- description:
- Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues.
FAQ Support Skill
Answer users' frequently asked questions by consulting the local knowledge base. Escalate to a human agent when the question cannot be resolved.
Workflow
- Upon receiving a user question, first read the
faq.mdfile in the current directory:
cat faq.md
- If a matching Q&A pair is found, reply with the answer directly
- If no match is found, attempt to reason an answer based on existing knowledge
- If you are completely unable to answer, reply: "I'm unable to answer this question at the moment. It has been logged, and a human agent will follow up as soon as possible."
- Log any unanswered question to
unanswered.mdso human agents can review gaps:
echo "### Q: <the user's question>" >> unanswered.md
echo "Received: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> unanswered.md
echo "" >> unanswered.md
FAQ File Format
faq.md uses a Q&A format:
### Q: How do I reset my password?
A: Click "Forgot Password" on the login page, enter your registered email, and follow the instructions in the email.
### Q: How long does a refund take?
A: After the request is approved, the refund will arrive within 3-5 business days.
Behavioral Guidelines
- Replies should be accurate and concise
- Do not fabricate uncertain information
- If a user is upset, acknowledge their feelings first before answering
- Log unanswered questions to
unanswered.mdfor human agent reference
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