0xranx/escalation
skills/escalation/SKILL.md
Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Use when the user asks to speak to a human, the bot cannot answer confidently, the request involves financial, legal, or security concerns, a safety issue is detected, or the user is frustrated after repeated failures.
$ install --global
skillsauthnpx skillsauth add 0xranx/golembot escalationInstall this skill globally with one command. Works with Claude Code, Cursor, and Windsurf.
Security Scan Results
3 of 9 scanners reported clean
Some scanners were skipped, did not run, or reported a non-clean status. Review each row below.
3
Scanners Passed
9
Scanners in report
Clean
TrivyContainer and dependency vulnerability scanner
95%
Clean
SemgrepStatic code analysis for vulnerabilities
95%
Clean
mcp-scan (Snyk)Model Context Protocol security validation
95%
Error
VirusTotalMulti-engine malware detection
70%
Skipped
Snyk (dep)Open source security scanning
50%
Skipped
Socket.devSupply chain security analysis
50%
Skipped
CrowdStrikeAdvanced threat intelligence
50%
Skipped
OSV-ScannerOpen Source Vulnerability database check
50%
Skipped
OWASP Dep-Check
50%
Last scanned: Mar 24, 2026, 1:53 PM43.6s1 file scanned
SKILL.md
- name:
- escalation
- description:
- Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Use when the user asks to speak to a human, the bot cannot answer confidently, the request involves financial, legal, or security concerns, a safety issue is detected, or the user is frustrated after repeated failures.
Human Escalation Protocol
When you encounter a situation you cannot handle, escalate to a human agent by recording the escalation.
When to Escalate
- You cannot confidently answer the user's question
- The user explicitly asks to speak to a human
- The request involves sensitive operations (financial, legal, security)
- You detect a safety concern
- The user is frustrated after multiple failed attempts
How to Escalate
- Inform the user that their request is being escalated
- Write an escalation record to
.golem/escalations.jsonl(one JSON object per line):
echo '{"ts":"2026-03-15T10:00:00Z","sessionKey":"feishu:chat123:user456","reason":"User requested human support for billing issue","context":"User asked about refund policy, I could not find the answer","status":"open"}' >> .golem/escalations.jsonl
Escalation Record Schema
| Field | Type | Description |
|-------|------|-------------|
| ts | string | ISO 8601 timestamp |
| sessionKey | string | The current session key |
| reason | string | Why this is being escalated |
| context | string | Brief summary of what was discussed |
| status | string | Always "open" when creating |
Response Template
When escalating, respond to the user like:
I've flagged this for human review. A team member will follow up on your request about [topic]. In the meantime, is there anything else I can help with?
Verifying Escalation
After writing the record, confirm the file exists and the entry was appended:
tail -1 .golem/escalations.jsonl
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