00PrabalK00/customer-support-triage
skills/customer-support-triage/SKILL.md
Classify support requests, ask the right follow-up questions, choose the correct troubleshooting path, and draft responses in the desired support tone. Use for inbound tickets, bug reports, billing issues, account access problems, or escalation triage.
business
Updated Mar 23, 2026
$ install --global
skillsauthnpx skillsauth add 00PrabalK00/claude-skills customer-support-triageInstall this skill globally with one command. Works with Claude Code, Cursor, and Windsurf.
Security Scan Results
3 of 9 scanners reported clean
Some scanners were skipped, did not run, or reported a non-clean status. Review each row below.
3
Scanners Passed
9
Scanners in report
Clean
TrivyContainer and dependency vulnerability scanner
95%
Clean
SemgrepStatic code analysis for vulnerabilities
95%
Clean
mcp-scan (Snyk)Model Context Protocol security validation
95%
Error
VirusTotalMulti-engine malware detection
70%
Skipped
Snyk (dep)Open source security scanning
50%
Skipped
Socket.devSupply chain security analysis
50%
Skipped
CrowdStrikeAdvanced threat intelligence
50%
Skipped
OSV-ScannerOpen Source Vulnerability database check
50%
Skipped
OWASP Dep-Check
50%
Last scanned: Mar 23, 2026, 11:49 PM47.1s2 files scanned
SKILL.md
- name:
- customer-support-triage
- description:
- Classify support requests, ask the right follow-up questions, choose the correct troubleshooting path, and draft responses in the desired support tone. Use for inbound tickets, bug reports, billing issues, account access problems, or escalation triage.
Customer Support Triage
Overview
Move quickly from raw ticket to the next best customer and internal action.
Core Workflow
- Classify the issue type, urgency, severity, and whether the request is support, bug, billing, abuse, or access related.
- Extract the facts already present and identify the minimum follow-up questions needed to unblock triage.
- Choose the troubleshooting or escalation path based on risk, customer impact, and ownership.
- Draft the customer reply in the correct tone with clear next steps and realistic expectations.
- Capture internal notes, escalation reasons, and any evidence that the next team will need.
Deliver
- Provide a triage decision, the next action, and a ready-to-send response draft.
- Keep customer-facing language calm, direct, and empathetic.
- Make internal handoff notes concise but complete.
Guardrails
- Do not promise refunds, fixes, or timelines that are not authorized.
- Escalate security, safety, and account-compromise signals immediately.
- Ask only the follow-up questions that materially change the path forward.
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