Orchestration is the new challenge for CX in the age of AI agents

Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interact…

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Canonical URL for this story: https://venturebeat.com/orchestration/orchestration-is-the-new-challenge-for-cx-in-the-age-of-ai-agents

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